Mercy W. - Virtual Assistant | Social Media Manager |Real Estate & Property Management Specialist

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Virtual Assistant | Social Media Manager |Real Estate & Property Management Specialist

My name is Mercy, and I’m a reliable Virtual Assistant with 4 years of experience supporting entrepreneurs, real estate agents, property managers, Airbnb hosts, coaches, content creators, and growing online businesses. I specialize in administrative support, Airbnb and property management operations, customer communication, real estate support, and social media management. I help businesses stay organized, responsive, and efficient by handling the behind-the-scenes tasks that keep operations running smoothly. Over the years, I’ve gained practical experience supporting property management and Airbnb operations, including guest communication through A[hidden], tracking work orders, managing maintenance follow-ups, coordinating schedules and showings, handling vacancies, updating CRM systems, and supporting daily property operations. Alongside my VA and property management experience, I’ve also supported personal brands, podcast-focused businesses, and entrepreneurs with social media management, content scheduling, engagement, audience communication, and content organization across Instagram, Facebook, TikTok, and LinkedIn. I’m highly organized, proactive, detail-oriented, and able to work independently while maintaining professional communication with clients, guests, tenants, leads, and online communities. WHAT I CAN HELP YOU WITH Administrative & Virtual Assistant Support • Email and inbox management • Calendar management and scheduling • Data entry and document organization • Internet research and reporting • CRM management and updates • File management using Google Drive and Dropbox • Task coordination and operations support • Client communication and follow-ups • Google Workspace and Microsoft Office support Airbnb, Real Estate & Property Management Support • Managing Airbnb guest communication through A[hidden] • Handling inquiries, bookings, check-ins/check-outs, and guest follow-ups • Tracking and following up on work orders and maintenance requests • Coordinating with vendors, maintenance teams, and property staff • Managing property to-do lists and operational tasks • Monitoring vacancies and updating property availability • Scheduling property showings and coordinating with leads • Lead follow-ups and leasing communication support • CRM and lead management using Follow Up Boss • Experience using AppFolio for property management operations • Calendar management for property-related tasks • Organizing tenant, guest, and property communication • Maintaining smooth day-to-day property operations and guest experiences Customer Support & Communication • Email, chat, and phone support • Responding to customer and guest inquiries professionally • Order processing and follow-ups • Social media customer support and DM management • Issue escalation and coordination • Maintaining strong customer satisfaction and brand communication Social Media Management I’ve supported entrepreneurs, personal brands, and podcast-focused businesses with: • Content creation and scheduling • Instagram, Facebook, TikTok, and LinkedIn management • Caption writing and copy support • Canva graphics and visual content • Content calendars and posting strategies • Community management and audience engagement • Comment and DM management • Podcast promotion and content support • Brand-aligned communication and online engagement Carousels aligning to brand's voice Newsletters I’ve also supported brands and creators in maintaining a consistent online presence through organized content workflows, engagement support, and audience communication. EXPERIENCE HIGHLIGHTS Property Management & Airbnb Support • Supported daily property management operations for rental properties and Airbnb units • Managed guest communication and reservations using A[hidden] • Tracked work orders, maintenance requests, and vendor follow-ups • Assisted with scheduling, task management, and operational coordination • Managed vacancies and coordinated lead/showing schedules • Used AppFolio and Follow Up Boss for property management and lead tracking • Helped maintain organized workflows, timely communication, and positive guest experiences • Assisted with administrative support and real estate-related coordination Social Media & Content Support • Supported entrepreneurs and personal brands with social media management and audience engagement • Assisted with podcast-related content and online communication • Created and scheduled content across Instagram, Facebook, and TikTok • Managed DMs, comments, and customer interactions professionally • Developed content calendars and organized posting schedules • Supported brand visibility and audience growth through consistent engagement TOOLS & PLATFORMS • A[hidden] • AppFolio • Follow Up Boss • Google Workspace • Microsoft Office • Canva • HubSpot • Zendesk • Freshdesk • Trello • Notion • ClickUp • Asana • Social media scheduling tools WHY CLIENTS WORK WITH ME • Strong written and verbal communication skills • Organized, dependable, and detail-oriented • Proactive and solution-focused • Fast learner and adaptable to new systems • Professional customer support experience • Able to work independently with minimal supervision • Experience working remotely with international clients • Committed to providing reliable long-term support AVAILABILITY I’m currently available for both short-term and long-term projects and open to supporting: • Property management companies • Airbnb hosts • Real estate professionals • Coaches and consultants • Personal brands and podcasts • Startups and remote teams If you’re looking for dependable support to help manage operations, guest communication, property management tasks, social media, or daily business operations, I’d be happy to support your business.

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Hire Mercy for: VA for Agencies, VA for Startups, VA for E-commerce, VA for Marketing Agencies, VA for Influencers