REFUND POLICY
Last updated: January 23, 2026
This Refund Policy explains how refunds work for purchases made on https://www.eVirtualAssistants.com ("Website") and any related services, features, or tools (collectively, the "Service").
This Refund Policy is part of our Terms and Conditions and should be read together with them.
By purchasing a subscription or using the Service, you agree to this Refund Policy.
1) 30-Day Money-Back Guarantee (First Payment Only)
We offer a 100% money-back guarantee on your first subscription payment only, if you request a refund within 30 days of your initial charge.
To receive a refund:
- You must email us within 30 days of your first charge.
- Your request must come from the email address associated with your account (or include sufficient information for verification).
- We may ask for basic verification to confirm ownership of the account.
Refund requests submitted after 30 days from the first charge are not eligible.
Email for refund requests: support@eVirtualAssistants.com
2) No Refunds After 30 Days (No Exceptions)
After the first 30 days:
- all payments are final
- renewal payments are non-refundable
- partial refunds are not available
- unused time in a billing cycle is not refundable
- downgrades do not generate refunds or credits
By continuing your subscription beyond the first 30 days, you acknowledge and agree that all future charges are non-refundable.
3) Cancellation Does Not Equal a Refund
You may cancel your subscription at any time through your account settings. However:
- canceling stops future billing only
- you keep access until the end of the current billing period
- cancellation does not trigger any refund for the current paid term
4) Purchases Outside of Subscription Fees (If Applicable)
If you purchase additional products or services (such as optional upgrades, onboarding services, or special offers), those purchases may be:
- non-refundable, or
- governed by specific refund terms shown at checkout.
If different terms apply to a specific product or offer, those terms will control.
5) Chargebacks and Payment Disputes
If you initiate a chargeback or dispute instead of contacting us first:
- your account may be suspended or terminated
- your access to the Service may be removed
- we reserve the right to dispute the chargeback and submit evidence, including:
- proof of subscription activation
- logins and usage records
- acceptance of Terms and Refund Policy
- transaction history
We strongly recommend contacting support before initiating a dispute.
6) How Refunds Are Processed
If your refund request is approved:
- it will be issued to the original payment method used
- processing time depends on your bank/payment processor (typically 5–10 business days)
- we are not responsible for delays caused by banks or payment processors
7) Fraud and Abuse Prevention
We reserve the right to deny refund requests if we determine (in our sole discretion) that the request involves:
- fraud or abuse
- repeated refund requests across multiple accounts
- violations of our Terms
- suspicious account behavior
This section does not limit your statutory rights where applicable.
8) Changes to This Refund Policy
We may update this Refund Policy from time to time.
We will post updates on this page and revise the "Last updated" date.
Your continued use of the Service after changes become effective means you accept the updated policy.
9) Contact
To request a refund or ask questions about this policy: