TERMS AND CONDITIONS
Last updated: January 23, 2026
These Terms and Conditions ("Terms") govern your access to and use of the website https://www.eVirtualAssistants.com and any related services, features, and tools (collectively, the "Service"). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1) Interpretation and Definitions
1.1 Interpretation
Words with the first letter capitalized have meanings defined below, regardless of whether used in singular or plural.
1.2 Definitions
- Company / We / Us / Our: eVirtualAssistants, 276 5th Avenue Suite 704-3182 New York, NY 10001
- Website / Service: eVirtualAssistants and all related services at https://www.eVirtualAssistants.com
- You / User: the individual or entity accessing or using the Service
- Client: a company or individual engaging a virtual assistant through the platform
- Virtual Assistant ("VA"): an independent contractor providing services through the platform
- Subscription: any recurring membership plan billed monthly
- Auto-Release: a feature enabling automatic weekly payout to the VA
- Feedback: suggestions or ideas submitted by you to the Company
2) Eligibility
You must be at least 18 years old to use the Service. By using the Service, you represent that you meet this requirement.
3) Scope of the Service
The Service is a platform that connects Clients with Virtual Assistants. The Company may provide tools to manage communication, contracts, payments, and performance, depending on plan level.
We do not guarantee that:
- you will find a VA,
- a VA will meet your specific expectations,
- or that any particular outcome will result from using the Service.
4) Client Responsibility and VA Relationship
4.1 Client Responsibility
Clients are fully responsible for:
- defining tasks, expectations, and requirements
- managing the VA's daily work
- ensuring the VA has clear instructions and access
- verifying work quality before approving releases
- compliance with any laws applicable to Client operations
4.2 Independent Contractor Relationship
Virtual Assistants on the platform are independent contractors, not employees of the Company or the Client unless explicitly agreed otherwise in a separate written agreement.
Clients are responsible for ensuring their use of a VA complies with applicable labor, tax, and regulatory obligations.
4.3 No Guarantee of VA Performance
You acknowledge and agree that the Company does not control the day-to-day work, output, or performance of any VA. We do not guarantee the quality, suitability, or performance of any VA, and we are not responsible for any acts, omissions, or results of the VA's work. Clients are responsible for evaluating candidates, setting expectations, and managing the working relationship.
5) Payments, Releases, Chargebacks, and Finality of Transactions
5.1 Payment Processing
Payments may be processed through third-party providers (e.g., Stripe, PayPal). Your use of these payment services is also subject to their terms.
5.2 Released Funds Are Final (No Reversals)
Once funds are released to a Virtual Assistant, the payment is final and non-refundable. You agree that you will not dispute, chargeback, reverse, or request withdrawal of any released payments.
5.3 Auto-Release
If you enable Auto-Release, you authorize the Company to automatically release funds to the VA on a weekly basis. Auto-released payments are final and non-refundable once transferred.
5.4 Disputes Before Release Only
If a Client wishes to dispute hours, work quality, or contract terms, they must do so before the funds are released. Once funds are released—manually or via Auto-Release—you waive the right to dispute those funds.
5.5 No Chargebacks for Valid Charges / Evidence Submission
You agree not to initiate chargebacks, reversals, or disputes for valid charges made through the Service, including subscription payments and any payments that were properly released to a VA.
If a chargeback or dispute is initiated, you authorize the Company to submit evidence to the payment processor or financial institution, including (without limitation):
- acceptance of these Terms
- account access logs
- subscription records
- timesheet approvals
- platform activity logs
- communications and transaction history
Chargebacks and disputes may result in immediate suspension or termination of your account.
6) Subscription Billing, Refund, and Cancellation Policy
6.1 Subscription Billing
Subscriptions are billed monthly and automatically renew every 30 days unless canceled before the next renewal date.
6.2 30-Day Money-Back Guarantee (First Payment Only)
A 30-day money-back guarantee applies only to the first subscription payment. To request a refund, you must contact support within 30 days of your first charge.
6.3 No Refunds After the First 30 Days
After the initial 30-day period:
- all renewal payments are non-refundable
- no partial refunds will be issued
- unused time in a billing cycle is not credited
By continuing the subscription beyond the first 30 days, you acknowledge and agree that all subsequent charges are final.
6.4 Cancellation
You may cancel your subscription at any time by logging into your account and completing the cancellation process.
- Cancellation stops future renewals only
- Your access remains active until the end of the current paid billing period
- No refunds are provided for unused time in the current billing period
6.5 Discretionary Credits / Goodwill Adjustments
At the Company's sole discretion, we may offer account credits, partial refunds, or adjustments as a goodwill gesture. Any such gesture:
- is not guaranteed
- does not create an obligation to provide future credits or refunds
- does not waive these Terms or our refund policies
7) Termination and Suspension
We may suspend or terminate your access immediately if:
- you violate these Terms
- you misuse the Service
- you attempt to dispute or charge back released VA payments
- you engage in fraud, abuse, harassment, or illegal activity
Upon termination, your right to use the Service ceases immediately.
8) Intellectual Property
All website content, branding, software, and functionality (excluding user-submitted content) is owned by the Company and protected by applicable intellectual property laws. You may not copy, distribute, or exploit our content without our written permission.
9) Feedback
If you submit Feedback, you grant the Company a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or compensation.
10) Third-Party Links
The Service may contain links to third-party websites. We are not responsible for their content, policies, or practices. Use them at your own risk.
11) Disclaimer of Warranties ("AS IS")
The Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee the Service will be uninterrupted, error-free, or that defects will be corrected.
12) Limitation of Liability
To the maximum extent permitted by law:
- The Company will not be liable for indirect, incidental, special, or consequential damages (including lost profits, lost data, or business interruption).
- The Company's total liability under these Terms is limited to the amount you paid through the Service in the last 30 days, or $100, whichever is greater.
Some jurisdictions do not allow certain limitations, so these limits may not apply to you.
13) Governing Law
These Terms are governed by the laws of New York, United States, excluding conflict-of-law rules.
14) Dispute Resolution
You agree to first attempt informal resolution by contacting support. If unresolved, disputes will be handled in courts located in New York, unless prohibited by law.
15) U.S. Compliance
You represent that:
- you are not located in a U.S.-embargoed country
- you are not listed on any U.S. prohibited or restricted party list
16) Severability
If any part of these Terms is found unenforceable, the remaining terms remain in full effect.
17) Changes to These Terms
We may update these Terms at any time. If the changes are material, we will make reasonable efforts to notify you at least 30 days prior to the update taking effect. Continued use of the Service after changes means you accept the revised Terms.
18) Contact
If you have questions about these Terms, contact: