Ellene G. – Virtual Assistant

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Virtual Assistant

I am a reliable and detail-oriented Virtual Assistant with over five years of experience providing administrative support, customer service, and operations assistance to busy entrepreneurs and growing businesses. I specialize in managing communications, handling client inquiries, organizing workflows, and delivering consistent, high-quality support that helps clients save time and focus on what matters most. If you have more questions, I'm available most of the time +[hidden]00 Here's a quick overview of my professional journey: AirBnB Assistant Manager/ Co-host - Works on dispute - Manage calendar, cleans, maintenance ticket - Resolution Center - Customer Support iQor Philippines - Sales Representative - Placed orders and answering customer queries. - Identified customer needs to deliver relevant product solutions and promotions and meet target budgets. - Answered product questions with up-to-date knowledge of sales and promotions. - Monitored customer order process and addressed customer issues. I bring hands-on experience as an Airbnb Assistant Manager and Inbound Call Agent, with a strong background in property management support, customer service, and operations. My role has required me to balance guest satisfaction, owner expectations, and internal coordination—often simultaneously—while maintaining professionalism and efficiency. As an Airbnb Assistant Manager, I supported day-to-day operations by managing guest communications from pre-booking to post-checkout. I handled inquiries, resolved issues, coordinated with housekeeping and maintenance teams, monitored reservations, managed calendars, and ensured listings complied with house rules and platform standards. I am experienced in handling sensitive situations such as guest complaints, last-minute changes, damages, and policy enforcement, always with a calm and solutions-oriented approach. My focus has consistently been on delivering five-star guest experiences while protecting the host’s property and interests. In my role as an Inbound Call Agent, I strengthened my communication and problem-solving skills by handling high volumes of calls professionally and efficiently. I assisted customers with inquiries, concerns, and service requests while maintaining accuracy, empathy, and clear documentation. This role sharpened my ability to think quickly, follow procedures, de-escalate challenging conversations, and build rapport with clients from diverse backgrounds. My key strengths include excellent communication skills, strong attention to detail, time management, and adaptability in fast-paced environments. I am highly organized, tech-savvy, and comfortable working with property management systems, CRM tools, calendars, and messaging platforms. I work well independently, follow instructions carefully, and take initiative when improvements can be made. What I offer is reliability, professionalism, and a client-first mindset. I am committed to helping business owners save time, reduce stress, and improve customer satisfaction by providing consistent, high-quality support. Whether it’s managing guest communications, handling inbound calls, or assisting with daily operations, I bring dedication, accountability, and a strong work ethic to every task. Training and Certification: Throughout my career, I remained committed to learning and upskilling. I attended trainings for social media management, e-commerce, and bookkeeping, allowing me to offer additional services to my clients. My diverse professional background, coupled with my dedication to growth and development, makes me a valuable asset to any organization. Reach out to me today to learn more about how I can help you achieve your goals! I am available most of the time. Hope to hear from you soon!

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Hire Ellene for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for SaaS, VA for Retail