Philomena w. - SOCIALMEDIAMANAGER|AMAZON|CONTENTWRITTER|MEDICALCONSULTANT|ETSY|VIRTUALASSISTANT|BOOKKEEPER

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SOCIALMEDIAMANAGER|AMAZON|CONTENTWRITTER|MEDICALCONSULTANT|ETSY|VIRTUALASSISTANT|BOOKKEEPER

My name is Philomena wambui, and I am an experienced Virtual Assistant and Digital Support Specialist with over 6 years of experience helping businesses manage operations, improve productivity, strengthen customer relationships, and grow their online presence. I have worked with clients across SaaS, healthcare, e-commerce, real estate, digital marketing, and online service industries, providing reliable administrative, technical, and creative support in remote environments. I am highly organized, tech-savvy, adaptable, and proactive, with a strong ability to manage multiple responsibilities while maintaining accuracy, professionalism, and clear communication. I thrive in fast-paced environments where attention to detail, efficiency, and problem-solving are essential. ━━━━━━━━━━━━━━━━━━━ VIRTUAL ASSISTANCE & OPERATIONS SUPPORT ━━━━━━━━━━━━━━━━━━━ I provide full virtual assistant support for entrepreneurs, agencies, startups, and growing businesses by handling day-to-day administrative and operational tasks efficiently. My experience includes: • Managing calendars, meetings, and appointments • Organizing emails and inbox management • Preparing reports, documents, and spreadsheets • Scheduling calls and coordinating workflows • Internet research and data collection • Task management and workflow organization • Managing files and cloud-based systems • Supporting executive and team operations • Creating and maintaining SOPs and process documentation I am experienced using: • Google Workspace • Microsoft Office • Slack • Zoom • Trello • Asana • ClickUp • Notion • Airtable • Dropbox I focus on maintaining organized systems, improving efficiency, and ensuring smooth daily operations for clients and teams. ━━━━━━━━━━━━━━━━━━━ SAAS, CRM & LEAD MANAGEMENT ━━━━━━━━━━━━━━━━━━━ I have experience supporting SaaS companies and online businesses with lead generation, CRM management, onboarding support, and customer communication. My responsibilities include: • Lead research and prospecting • CRM organization and pipeline management • Sales support and follow-ups • Email outreach and lead nurturing • Client onboarding coordination • Scheduling demos and consultations • Managing customer records and databases • Tracking leads and updating reports CRM systems and tools I have worked with include: • HubSpot • Salesforce • Zoho CRM • Pipedrive • Apollo.io • LinkedIn Sales Navigator • Google Sheets and Excel I understand how important organized systems and timely communication are in helping SaaS businesses maintain growth and customer satisfaction. ━━━━━━━━━━━━━━━━━━━ CUSTOMER SERVICE & CLIENT SUPPORT ━━━━━━━━━━━━━━━━━━━ I have extensive experience providing customer support and client communication services for businesses across multiple industries. My experience includes: • Responding to customer inquiries via email and chat • Managing support tickets and issue resolution • Handling refunds, order tracking, and follow-ups • Maintaining customer satisfaction and retention • Supporting onboarding and account management • Managing professional communication with clients and teams Support platforms include: • Zendesk • Freshdesk • Intercom • Gmail • Outlook I always prioritize professionalism, responsiveness, empathy, and positive communication when interacting with customers and clients. ━━━━━━━━━━━━━━━━━━━ E-COMMERCE & ONLINE STORE MANAGEMENT ━━━━━━━━━━━━━━━━━━━ I specialize in supporting e-commerce brands with store management, product optimization, customer support, and operational assistance. My experience includes: • Amazon Seller Central support • Etsy shop management • Product listing creation and optimization • SEO titles, tags, and descriptions • Product research and competitor analysis • Inventory and order management • Customer communication and order updates • Listing audits and store organization I focus on creating optimized listings and organized systems that improve visibility, conversions, and overall customer experience. ━━━━━━━━━━━━━━━━━━━ DIGITAL MARKETING & CONTENT CREATION ━━━━━━━━━━━━━━━━━━━ I support brands and businesses with digital marketing, social media management, content creation, and brand visibility strategies. My experience includes: • Social media content creation and scheduling • Instagram, Facebook, and LinkedIn management • Email marketing campaigns and newsletters • SEO-focused blog writing and website content • Copywriting for ads, sales pages, and promotions • Graphic design and marketing materials • Content planning and engagement tracking Marketing tools include: • Canva • Mailchimp • Klaviyo • ConvertKit • Meta Business Suite • Buffer • Hootsuite • WordPress • Ahrefs • SEMrush • Google Analytics I create professional, engaging, and brand-focused content designed to improve audience engagement and online visibility. ━━━━━━━━━━━━━━━━━━━ VIDEO EDITING & PHOTO EDITING ━━━━━━━━━━━━━━━━━━━ I also provide creative support through professional video editing and photo editing for businesses, brands, and content creators. My video editing services include: • Short-form content editing for Instagram, TikTok, and YouTube • Reels and promotional videos • AI avatar/spokesperson video editing • Adding subtitles, transitions, effects, and branding • Video resizing and formatting for multiple platforms • Basic audio editing and enhancement My photo editing services include: • Product image editing and enhancement • Social media graphics and promotional materials • Background removal and image cleanup • Marketing visuals and branded content • Canva-based design projects and presentations Creative tools I use include: • Canva • CapCut • Adobe Premiere Pro • Photoshop • Illustrator • Final Cut Pro • Figma I focus on delivering clean, modern, engaging, and professional visual content that aligns with business goals and branding. ━━━━━━━━━━━━━━━━━━━ REAL ESTATE & PROPERTY MANAGEMENT SUPPORT ━━━━━━━━━━━━━━━━━━━ I have also supported real estate professionals with administrative coordination, property listing management, and client communication. Responsibilities include: • Managing property listings and updates • Scheduling property viewings and appointments • CRM and lead tracking • Tenant and buyer communication • Administrative and operational support • Online research and follow-ups Platforms include: • Zillow • R[hidden] • Airbnb • MLS systems • Propertybase ━━━━━━━━━━━━━━━━━━━ WHY CLIENTS WORK WITH ME ━━━━━━━━━━━━━━━━━━━ I am committed to delivering reliable, accurate, and high-quality work while maintaining professionalism and strong communication. I learn new systems quickly, adapt easily to changing workflows, and consistently focus on helping businesses stay organized, efficient, and productive. My combination of administrative expertise, technical skills, creative support, and customer-focused communication allows me to contribute effectively across multiple areas of business operations. I am available for long-term, part-time, or full-time remote opportunities and ready to contribute immediately with professionalism, reliability, and dedication.

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Hire Philomena for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for Blogs, VA for SaaS