Nancy N. - REALESTATE|GRAPHICDESIGNER|BNB&MANAGEMENT|SOCIALMEDIAMANAGER|VIRTUALASSISTANT|CONTENTWRITER|BLOG

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REALESTATE|GRAPHICDESIGNER|BNB&MANAGEMENT|SOCIALMEDIAMANAGER|VIRTUALASSISTANT|CONTENTWRITER|BLOG

My name is Nancy Njenga, and I am a highly experienced Virtual Assistant with over 5 years of professional experience supporting businesses across SaaS, e-commerce, real estate, healthcare, customer service, digital marketing, and administrative operations. Throughout my career, I have developed a strong reputation for being dependable, detail-oriented, organized, proactive, and highly adaptable in fast-paced remote work environments. I specialize in helping businesses improve efficiency, maintain organized systems, streamline workflows, manage operations smoothly, and provide professional client experiences. I am comfortable working independently, managing multiple responsibilities simultaneously, and adapting quickly to new tools, systems, and processes. ━━━━━━━━━━━━━━━━━━━ ADMINISTRATIVE & EXECUTIVE SUPPORT ━━━━━━━━━━━━━━━━━━━ I provide comprehensive virtual assistant and executive support services designed to improve operational efficiency and ensure smooth day-to-day business management. My experience includes: • Calendar and appointment management • Scheduling meetings and coordinating calls • Email and inbox management • File organization and document management • Workflow coordination and task tracking • Internet research and reporting • Data organization and administrative support • Internal communication and team coordination • Meeting preparation and follow-up management • Standard Operating Procedure (SOP) organization and documentation I am highly proficient with: • Google Workspace • Microsoft Office Suite • Slack • Zoom • Trello • Asana • ClickUp • Airtable • Notion • Dropbox • Google Drive I maintain strong organizational systems, clear communication, and efficient workflow management while ensuring deadlines are consistently met. ━━━━━━━━━━━━━━━━━━━ CRM MANAGEMENT, DATA ENTRY & BUSINESS OPERATIONS ━━━━━━━━━━━━━━━━━━━ I have extensive experience managing customer databases, organizing pipelines, maintaining accurate records, and supporting daily business operations using various CRM and database management systems. My responsibilities have included: • CRM setup and organization • Pipeline management and lead tracking • Customer database maintenance • Accurate data entry and reporting • Spreadsheet creation and management • Sales tracking and reporting • Workflow organization and operational support • Client follow-ups and communication tracking • Data cleaning and quality assurance CRM platforms and tools I have used include: • HubSpot • Salesforce • Zoho CRM • Pipedrive • Airtable • Google Sheets • Microsoft Excel I understand the importance of maintaining accurate records, organized systems, and structured workflows that support efficient business operations and decision-making. ━━━━━━━━━━━━━━━━━━━ SAAS SUPPORT & LEAD GENERATION ━━━━━━━━━━━━━━━━━━━ I have experience supporting SaaS businesses with customer communication, lead generation, CRM management, onboarding assistance, sales support, and workflow coordination. My SaaS-related experience includes: • Managing sales and lead pipelines • Conducting prospect and market research • Scheduling demos and meetings • Coordinating onboarding processes • Managing CRM updates and follow-ups • Supporting outreach and email campaigns • Assisting with customer success operations • Organizing client communication and internal workflows • Lead qualification and prospect tracking I am comfortable working in fast-paced SaaS environments where organization, responsiveness, adaptability, and communication are essential to maintaining smooth operations and supporting business growth. ━━━━━━━━━━━━━━━━━━━ CUSTOMER SUPPORT & CLIENT RELATIONSHIP MANAGEMENT ━━━━━━━━━━━━━━━━━━━ I have extensive experience providing professional customer support through email, live chat, and ticketing systems while ensuring excellent client experiences and timely issue resolution. My customer support responsibilities include: • Responding to customer inquiries professionally • Managing support tickets and escalations • Resolving customer concerns efficiently • Handling refunds, tracking updates, and account support • Managing customer follow-ups and retention • Maintaining clear communication with clients and customers • Supporting onboarding and customer success processes Platforms and tools I have used include: • Zendesk • Freshdesk • Intercom • Gmail • Outlook I understand the importance of professionalism, empathy, responsiveness, and clear communication when representing a company and maintaining positive customer relationships. ━━━━━━━━━━━━━━━━━━━ E-COMMERCE SUPPORT (AMAZON & ETSY SPECIALIST) ━━━━━━━━━━━━━━━━━━━ I specialize in supporting e-commerce businesses through Amazon Seller Central and Etsy shop management, helping improve visibility, optimize product listings, and maintain organized store operations. My experience includes: • Product listing creation and optimization • SEO-focused product titles and descriptions • Keyword research and competitor analysis • Backend keyword optimization • Product research and sourcing support • Inventory management and order tracking • Listing updates and category optimization • Customer support and order communication • Shop organization and performance improvement I focus on creating optimized listings that improve search visibility, customer engagement, and overall conversion performance. ━━━━━━━━━━━━━━━━━━━ REAL ESTATE & PROPERTY MANAGEMENT SUPPORT ━━━━━━━━━━━━━━━━━━━ I have supported real estate agents, brokers, investors, and property managers with administrative operations, lead management, property listing coordination, and customer communication. Responsibilities include: • Property listing creation and updates • CRM and lead management • Appointment scheduling and coordination • Tenant and buyer communication • Maintenance tracking and coordination • Lease documentation support • Online property research • Follow-ups with buyers, tenants, and investors Platforms and systems include: • Zillow • R[hidden] • Airbnb • MLS systems • Propertybase • HubSpot • Salesforce I understand the importance of responsiveness, organization, and professionalism within the real estate industry. ━━━━━━━━━━━━━━━━━━━ DIGITAL MARKETING & SOCIAL MEDIA MANAGEMENT ━━━━━━━━━━━━━━━━━━━ I provide digital marketing support focused on brand visibility, audience engagement, lead generation, and content management. My experience includes: • Social media management and scheduling • Instagram, LinkedIn, and Facebook management • Content planning and content calendars • Email marketing campaigns and newsletters • Blog writing and SEO content creation • Graphic design and branding support • Lead magnet creation and marketing support • Copywriting for ads, emails, and promotional campaigns Marketing tools and platforms include: • Canva • Mailchimp • Klaviyo • ConvertKit • Hootsuite • Buffer • Meta Business Suite • LinkedIn • WordPress • Google Analytics • Ahrefs • SEMrush • Google Search Console I create engaging, organized, and conversion-focused content while supporting businesses in maintaining professional online presence and consistent branding. ━━━━━━━━━━━━━━━━━━━ VIDEO EDITING & PHOTO EDITING ━━━━━━━━━━━━━━━━━━━ I also have strong experience in video editing and photo editing for social media, marketing campaigns, e-commerce content, business branding, and promotional materials. My video editing experience includes: • Editing short-form and long-form videos • Social media reels and TikTok content • YouTube video editing • Adding captions, transitions, effects, and branding • AI avatar and spokesperson video editing • Promotional and marketing video creation • Audio syncing and basic color correction • Content resizing for multiple platforms My photo editing experience includes: • Professional image retouching • Product photo editing for e-commerce • Social media graphics and promotional visuals • Background removal and image enhancement • Branding materials and marketing creatives • Canva-based design editing and presentation graphics Editing tools and platforms I use include: • Canva • CapCut • Adobe Premiere Pro • Final Cut Pro • Photoshop • Illustrator • Figma I focus on creating clean, engaging, professional, and visually appealing content that aligns with brand identity and marketing goals. ━━━━━━━━━━━━━━━━━━━ TECHNICAL & CREATIVE SUPPORT ━━━━━━━━━━━━━━━━━━━ In addition to administrative and operational support, I also provide technical and creative assistance for businesses requiring website management, branding, and multimedia support. My experience includes: • WordPress, Wix, and Webflow support • Basic HTML/CSS knowledge • Website updates and maintenance • Graphic design and visual branding • Social media graphics and marketing materials • Video editing and multimedia content creation I enjoy combining creativity with organization to support businesses in building strong digital presence and professional branding. ━━━━━━━━━━━━━━━━━━━ WHY WORK WITH ME ━━━━━━━━━━━━━━━━━━━ What sets me apart is my strong work ethic, professionalism, adaptability, communication skills, and commitment to delivering consistent, high-quality work. I am proactive, dependable, highly organized, and comfortable working independently while maintaining strong collaboration with teams and clients. I quickly learn new systems, communicate clearly, manage responsibilities efficiently, and focus on helping businesses improve operations, maintain organization, and achieve long-term growth. I am available to start immediately and open to both long-term and full-time opportunities where I can contribute my skills, experience, and dedication to business success.

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Hire Nancy for: VA for Digital Agencies, VA for E-commerce, VA for SaaS, VA for Marketing Agencies, VA for Influencers