Nancy N. – REALESTATE|GRAPHICDESIGNER|BNB&MANAGEMENT|SOCIALMEDIAMANAGER|VIRTUALASSISTANT|CONTENTWRITER|BLOG

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REALESTATE|GRAPHICDESIGNER|BNB&MANAGEMENT|SOCIALMEDIAMANAGER|VIRTUALASSISTANT|CONTENTWRITER|BLOG

My name is Nancy Njenga, and I have over 9 years of experience working as a Virtual Assistant, supporting businesses across administrative, technical, e-commerce, real estate, and digital marketing operations. I am highly organized, detail-oriented, and focused on helping businesses streamline workflows, improve efficiency, and grow sustainably. ━━━━━━━━━━━━━━━━━━━ CORE VIRTUAL ASSISTANT SUPPORT ━━━━━━━━━━━━━━━━━━━ Virtual Assistant: I provide full administrative support including calendar management, scheduling, email handling, file organization, and workflow coordination using Google Workspace, Microsoft Office, Trello, Asana, ClickUp, and Slack. Data Entry: I handle accurate data input, cleaning, and database management using Microsoft Excel, Google Sheets, Airtable, and Notion to maintain structured and reliable records. CRM: I manage customer databases, track interactions, and organize pipelines using HubSpot, Zoho CRM, Salesforce, and Pipedrive to improve client relationships and sales efficiency. Customer Support: I respond to inquiries, manage tickets, and provide live chat support using Zendesk, Freshdesk, and Intercom to ensure fast and professional issue resolution. Customer Service: I deliver professional communication across email and support platforms such as Gmail and Outlook to ensure customer satisfaction and retention. ━━━━━━━━━━━━━━━━━━━ E-COMMERCE (AMAZON & ETSY SPECIALIST) ━━━━━━━━━━━━━━━━━━━ Amazon Virtual Assistant: I manage Amazon Seller Central tasks including product listing creation, keyword optimization, product research, inventory updates, order tracking, and customer communication. I optimize listings using SEO-driven titles, bullet points, and backend keywords to improve visibility and sales. Etsy Shop Management: I create and optimize Etsy listings, including product titles, descriptions, SEO tags, and categories. I improve shop performance through keyword research, competitor analysis, and listing optimization for better search ranking and conversions. Product Listing Optimization: I enhance product visibility and sales performance by optimizing listings with targeted keywords, persuasive descriptions, and platform-specific SEO strategies for both Amazon and Etsy. Order & Inventory Management: I track orders, manage stock levels, and update product availability using spreadsheets and platform dashboards to ensure smooth fulfillment and accurate inventory control. ━━━━━━━━━━━━━━━━━━━ REAL ESTATE & PROPERTY MANAGEMENT ━━━━━━━━━━━━━━━━━━━ Real Estate Virtual Assistant: I support real estate agents, brokers, and property managers by handling administrative tasks, client communication, listing coordination, and lead management using CRM tools such as HubSpot, Salesforce, and Propertybase. Property Listing Management: I create, update, and manage property listings across platforms such as Zillow, R[hidden], Airbnb, and MLS systems, ensuring accurate descriptions, pricing, and high-quality presentation. Lead Generation & Follow-ups: I identify potential buyers, renters, and investors through online research and CRM tools, and I manage follow-ups to convert leads into clients. Tenant & Client Communication: I handle communication with tenants, landlords, and buyers, ensuring timely responses, appointment scheduling, and smooth coordination of property viewings. Property Management Support: I assist in tracking rent payments, maintenance requests, lease agreements, and documentation using Google Sheets, Notion, and property management systems. ━━━━━━━━━━━━━━━━━━━ DIGITAL MARKETING & CONTENT ━━━━━━━━━━━━━━━━━━━ Email Marketing: I design and manage campaigns, newsletters, and automations using Mailchimp, Klaviyo, ConvertKit, and ActiveCampaign to increase engagement and conversions. Social Media Management: I create, schedule, and manage content using Hootsuite, Buffer, Later, and Meta Business Suite to grow brand presence and engagement. Instagram: I design posts, reels, and stories, optimize hashtags, and analyze performance using Canva, Later, and Instagram Insights. LinkedIn: I manage profiles and company pages, create professional content, and build business networks using LinkedIn tools and analytics platforms. SEO: I optimize content and websites using Google Analytics, Google Search Console, Ahrefs, SEMrush, and Ubersuggest to improve search rankings and traffic. Content Writing: I create clear and engaging content using Google Docs, Grammarly, Hemingway Editor, and Notion. Copywriting: I write persuasive marketing content for ads, landing pages, and sales funnels using Jasper AI, Copy.ai, and Grammarly. Blog Writing: I produce SEO-optimized blog content using WordPress, Medium, and keyword research tools. Editing: I refine content for grammar, clarity, and professionalism using Grammarly and Microsoft Word Track Changes. ━━━━━━━━━━━━━━━━━━━ TECHNICAL & CREATIVE SUPPORT ━━━━━━━━━━━━━━━━━━━ Web Design: I design responsive websites using WordPress, Wix, Webflow, and Canva. Web Development: I support website setup and maintenance using HTML, CSS basics, WordPress, and GitHub. Elementor: I build and customize WordPress websites using Elementor for modern, responsive designs. Graphic Design: I create branding and marketing visuals using Canva, Photoshop, Illustrator, and Figma. Video Editing: I edit engaging videos using CapCut, Adobe Premiere Pro, Final Cut Pro, and Canva Video Editor. ━━━━━━━━━━━━━━━━━━━ BUSINESS SUPPORT & GROWTH ━━━━━━━━━━━━━━━━━━━ Leads: I generate and manage leads using HubSpot, Apollo.io, LinkedIn Sales Navigator, and Google Sheets. Sales: I assist in outreach, follow-ups, and conversion tracking using CRM tools and email systems. Communications: I manage internal and external communication using Slack, Microsoft Teams, Zoom, Gmail, and Outlook. ━━━━━━━━━━━━━━━━━━━ I am committed to delivering high-quality work, maintaining accuracy, and improving business performance. I am available to start immediately and open to full-time opportunities, bringing reliability, adaptability, and professionalism to every project.

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Hire Nancy for: VA for Digital Agencies, VA for E-commerce, VA for SaaS, VA for Marketing Agencies, VA for Influencers