Earl K. - Customer Support Specialist | Email, Live Chat & Customer Retention

Q: Can I interview Earl before hiring?

Absolutely! You can request a video interview with Earl before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Earl work in?

Earl is based in Philippines and can adjust their schedule to overlap with your business hours.

Q: Can Earl work full-time and weekends?

Yes, Earl is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Earl use?

Earl is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Earl start?

Earl can typically start within 24-48 hours after you finalize the contract.

Q: Does Earl sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Earl to sign.

Philippines

$6.60

per hour

$1,056

per month

4.7(0 reviews)

Philippines

Last active: recently

💻Technical Readiness

⌨️ Typing Speed82 WPM

📶 Connection80 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Earl

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About Earl K.

Earl specializes in customer support specialist | email, live chat & customer retention work, backed by 2 years in the field. Earl handles Salesforce Lightning and Customer Service, plus Data Entry and Email Handling. Book Earl for $6.6/hr - full-time monthly rate is $1,056.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Earl's Rate

6.60

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Specialist | Email, Live Chat & Customer Retention

Is your inbox piling up with unanswered messages? Are slow responses costing you customers and sales? I help businesses deliver fast, reliable, and on-brand customer support—so you never lose a customer due to poor communication. As a Customer Service Virtual Assistant, I specialize in handling high-volume inquiries across email and live chat, resolving issues efficiently while creating experiences that turn frustrated customers into loyal ones. 💡 Think of me as the person who keeps your customers happy—even when things go wrong. 💼 What I can take off your plate: 📩 Email & Inbox Management → Organized, timely, and professional responses that reflect your brand voice 💬 Live Chat Support → Real-time assistance that increases conversions and reduces drop-offs ⭐ Customer Issue Resolution → Turning complaints, refunds, and concerns into positive experiences 📊 Support System Efficiency → Tagging, notes, macros, and workflows to keep everything smooth and scalable ⚡ Experience that translates to results: I’ve supported QuickBooks Online & Payroll and Square customers, handling: ✔ Technical troubleshooting ✔ Billing & account concerns ✔ Step-by-step guidance for non-tech users This means I can simplify complex issues and communicate clearly—a skill that directly improves customer satisfaction. 🛠 Tools I’m comfortable with: Salesforce • Amazon Connect • Genesys • Confluence Google Workspace • Slack • Microsoft Teams (Quick learner—can adapt to your tools fast) 🏆 Proven performance: ✔ Weekly QA Champion (Messaging) ✔ Top Expert – QuickBooks Online & Payroll ✔ Recognized for Customer Satisfaction & Support Excellence 🤝 Why clients choose me: ✔ Fast response times (your customers won’t wait) ✔ Clear, human communication (no robotic replies) ✔ Reliable and consistent performance ✔ Focused on retention, not just replies If you're looking for someone who can represent your brand professionally and keep your customers happy—let’s talk. 🟢 Send me a message and let’s see how I can support your team.

$6.60

Hourly Rate

$1,056

Monthly (Est.)

Full-Time

Availability

2 years

Experience

Jobs Done

Skills & Expertise

Salesforce Lightning Customer Service Data Entry Email Handling Technical Support CRM Intuit QuickBooks Calendar Management Chat Support Email Technical Support

Languages

EnglishFilipino

Industries Supported

Hire Earl for: VA for B2B, VA for SaaS, VA for Real Estate, VA for E-commerce, VA for Retail

Client Reviews

💚

Rebecca Scott - 8 months ago

Non-Profit Org

Passionate and dedicated. Earl truly cares about our mission.

Portfolio

Frequently Asked Questions about Earl K.

Can I interview Earl before hiring?

Absolutely! You can request a video interview with Earl before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Earl work in?

Earl is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Earl work full-time and weekends?

Yes, Earl is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Earl use?

Earl is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Earl start?

Earl can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Earl sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Earl to sign. This ensures your confidential business information stays protected.