Grace M. – Customer Support & Admin Specialist | Calls, Chats, Emails | Virtual Office & Appointments

Q: Can I interview Grace before hiring?

Absolutely! You can request a video interview with Grace before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Grace work in?

Grace is based in Kenya and can adjust their schedule to overlap with your business hours.

Q: Can Grace work full-time and weekends?

Yes, Grace is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Grace use?

Grace is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Grace start?

Grace can typically start within 24-48 hours after you finalize the contract.

Q: Does Grace sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Grace to sign.

Kenya

$5.50

per hour

$880

per month

4.9(0 reviews)

Kenya

Last active: recently

💻Technical Readiness

⌨️ Typing Speed63 WPM

📶 Connection37 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate98%

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Hourly Rate ($)

Hours per Week

How to Hire Grace

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About Grace M.

With 4 years of hands-on experience, Grace brings proven expertise as a customer support & admin specialist | calls, chats, emails | virtual office & appointments. Core competencies include Customer Support, Data Entry, Email Handling, Time Management. Rates: $5.5/hour or $880/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Grace's Rate

5.50

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support & Admin Specialist | Calls, Chats, Emails | Virtual Office & Appointments

Great customer support can turn a frustrated customer into a loyal one, and that’s exactly what I love doing. My name is Grace, and I’m a customer service and administrative virtual assistant who helps businesses stay organized while delivering exceptional support to their customers. I’ve handled live chats daily, managed high-volume email support, scheduled appointments, and supported teams with administrative tasks to keep operations running smoothly. I believe great support is not just about solving problems quickly, it’s about making customers feel heard, understood, and valued. What sets me apart is my ability to stay calm in high-volume environments while maintaining warm, professional communication with every customer. If you're looking for someone reliable, organized, and committed to excellent customer experience, I would love the opportunity to support your team. Thank you for watching, and I look forward to connecting with you.

$5.50

Hourly Rate

$880

Monthly (Est.)

Full-Time

Availability

4 years

Experience

Jobs Done

Skills & Expertise

Customer Support Data Entry Email Handling Time Management CRM Live Chat Operator Call Handling Appointment Setting Administrative Support System Automation

Languages

EnglishFilipino

Industries Supported

Hire Grace for: VA for Insurance, VA for Healthcare, VA for Finance, VA for SaaS, VA for Consultants

Client Reviews

📷

Megan King• 8 months ago

Photography Studio

Grace keeps our schedules organized and clients happy. Amazing!

Portfolio

Frequently Asked Questions about Grace M.

Can I interview Grace before hiring?

Absolutely! You can request a video interview with Grace before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Grace work in?

Grace is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Grace work full-time and weekends?

Yes, Grace is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Grace use?

Grace is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Grace start?

Grace can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Grace sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Grace to sign. This ensures your confidential business information stays protected.