Mercy A. – Medical Virtual Assistant | HIPAA Certified | Patient Communication

Q: Can I interview Mercy before hiring?

Absolutely! You can request a video interview with Mercy before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Mercy work in?

Mercy is based in Kenya and can adjust their schedule to overlap with your business hours.

Q: Can Mercy work full-time and weekends?

Yes, Mercy is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Mercy use?

Mercy is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Mercy start?

Mercy can typically start within 24-48 hours after you finalize the contract.

Q: Does Mercy sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Mercy to sign.

Kenya

per hour

$800

per month

4.8(0 reviews)

Kenya

Last active: recently

💻Technical Readiness

⌨️ Typing Speed68 WPM

📶 Connection92 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate97%

Meet Mercy

Hire Mercy

Make an offer.

Hourly Rate ($)

Hours per Week

How to Hire Mercy

1
Send a message
Or request an interview
2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About Mercy A.

A Kenya-based medical virtual assistant | hipaa certified | patient communication, Mercy combines 6 years of experience with a 4.8-star track record. Skilled in Communications and 3 other areas including Research, Customer Service, Customer Support. Hire Mercy at $5/hr or $800/mo for 160 hours.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Mercy's Rate

🎉You save $3,680/month = $44,160/year

Profile Summary

Medical Virtual Assistant | HIPAA Certified | Patient Communication

I’m a Virtual Assistant and Customer Support Professional with 6+ years of experience in customer engagement, debt collections, and high-volume call center operations. I help businesses stay organized, communicate effectively, and deliver smooth, reliable support to their clients. My background spans frontline customer interactions, administrative support, and team leadership. I've managed complex inboxes, coordinated calendars, handled client communication, conducted research, managed data, and supported daily operations for fast-paced teams. My experience in debt collections strengthened my ability to negotiate calmly, solve problems quickly, and maintain empathy even in high-pressure situations. I hold a Bachelor’s degree in Communications and Public Relations, and I’m certified as a Virtual Assistant through ALX. I’ve also expanded my expertise with a diploma in Customer Service Skills from Alison, giving me a solid foundation in customer-centric communication and service delivery. I offer Virtual Assistance, Customer Support, Administrative Support, and Collections Support services to businesses and entrepreneurs looking for a dependable, detail-oriented partner. Let’s connect if you need someone who can step in, take ownership, and keep your operations running smoothly

Hourly Rate

$800

Monthly (Est.)

Full-Time

Availability

6 years

Experience

Jobs Done

Skills & Expertise

Communications Research Customer Service Customer Support Email Handling Calendar Management

Languages

EnglishFilipino

Industries Supported

Hire Mercy for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Consultants, VA for Coaches

Client Reviews

👨‍💼

David Thompson• 1 month ago

E-commerce Solutions

Professional, efficient, and a pleasure to work with. Will hire again!

Frequently Asked Questions about Mercy A.

Can I interview Mercy before hiring?

Absolutely! You can request a video interview with Mercy before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Mercy work in?

Mercy is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Mercy work full-time and weekends?

Yes, Mercy is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Mercy use?

Mercy is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Mercy start?

Mercy can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Mercy sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Mercy to sign. This ensures your confidential business information stays protected.