Jeux F. – Customer Service | Operations Manager | Social Media Manager | Sales Admin

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Customer Service | Operations Manager | Social Media Manager | Sales Admin

Do you need assistance with your social media account? Do you need someone to manage and lead a team while doing administrative work? Or, do you need additional support for customer service? Worry no more, I am the answer to the questions above and able to provide my time and effort for you. With over a decade of experience in customer service, I’ve honed my skills in project management, team leadership, and continuous process improvement. As an Operations Manager for a fast-growing call center, I’ve successfully led teams of 50-100 members, ensuring that key performance metrics such as attendance, quality scores, and customer satisfaction (CSAT) are consistently exceeded. My approach emphasizes recognizing and rewarding team accomplishments while collaborating with onshore clients to drive business growth. In addition to my management background, I have experience as a Social Media Manager, where I handle content creation, visual/graphic design (using tools like Canva), and customer engagement to boost sales and exceed targets. SKILLS: ♥ Administrative - data entry, Social Media Management, Lead Generation, Sales ♥ Customer Support - email management; inbound and outbound calls ♥ Software Application - MS Office - Word, Excel, Powerpoint; CRM - Salesforce, Go High Level, Active Campaign, Wordpress Resume Link: [hidden][hidden]/file/d/1NhQfNLTNOEH5dagjHvnmUIIoDBwt5fAN/view?usp=sharing

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Hire Jeux for: VA for Marketing Agencies, VA for E-commerce, VA for SaaS, VA for Retail, VA for Insurance