Joanne R. - Appointment setter and Real Estate Agent

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Appointment setter and Real Estate Agent

Professional Experience VA4U — Real Estate Cold Caller | Sales Admin | Lead Generation Specialist Manly, QLD, Australia | 2024 – 2026 Conducted high-volume cold calling to property owners to identify potential sellers. Generated and qualified real estate leads by confirming seller interest and gathering property details. Researched contact information and email addresses using tools such as ID4ME and other prospecting tools. Maintained and updated lead databases and tracking sheets using Microsoft Excel. Sent customized outreach and follow-up emails using tailored email templates. Managed client and lead records in CRM systems and Vault to ensure accurate documentation. Monitored inquiries from REA ([hidden].au) and updated clients regarding new leads. Provided regular reports on lead status, prospect engagement, and campaign performance. Managed Services Partners Cebu, Philippines | 2023 – 2025 Point of Contact (POC) / Admin Support Served as the primary point of contact between agents and management for account coordination. Handled administrative tasks including monitoring agent activities and supporting daily operations. Prepared and submitted daily and weekly performance reports for team management. Assisted in supervising agents to ensure tasks were completed and performance targets were met. Conducted cold calling and outreach campaigns to generate qualified appointments for sales teams. Coordinated schedules and communications for teams working across different time zones, including Mountain Time (MT) to Philippine Time (PHT) conversions. Alorica — Content Moderator Cebu, Philippines | 2023 Reviewed text and image posts to ensure compliance with platform community guidelines. Identified and removed content containing hate speech, violence, or explicit material. Monitored user comments to detect harassment, spam, and inappropriate behavior. Reviewed user reports and flagged content to maintain a safe and respectful online platform. Sykes Asia — HR Assistant Cebu, Philippines | 2019 – 2022 Assisted with payroll processing and ensured accurate and timely employee compensation. Responded to employee inquiries regarding payroll schedules and compensation issues. Investigated and resolved payroll discrepancies in coordination with HR and finance teams. Provided administrative support for HR documentation and employee records. Sykes Asia — Technical Support Representative Cebu, Philippines | 2013 – 2018 Provided technical support by diagnosing hardware, software, and network issues. Installed and configured computer systems, applications, and related equipment. Resolved technical faults and connectivity problems through systematic troubleshooting. Assisted customers with product inquiries and service requests. Documented technical issues and ensured timely follow-ups. Skills Real Estate Cold Calling & Outreach Appointment Setting & Lead Qualification Lead Generation & Prospect Research CRM Management (Vault, CRM Systems) <8efe80624d780eba0c6493ec45140364>Email Communication & Client Follow-ups Microsoft Excel & Data Tracking Customer Support & Complaint Resolution Technical Troubleshooting (Domains, Email, Cameras) Payroll Assistance & Administrative Support Content Moderation & Policy Enforcement Professional Communication & Client Coordination Time Zone Coordination (MT to PHT Scheduling)

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Hire Joanne for: VA for B2B, VA for SaaS, VA for Real Estate, VA for Property Management