Jessa M. – Cold Caller , Appointment Setter , Data Entry Specialist, Email and Phone Support

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Cold Caller , Appointment Setter , Data Entry Specialist, Email and Phone Support

I am a dependable and results-driven Virtual Assistant and Customer Support Professional with hands-on experience supporting businesses across healthcare, disability benefits, insurance, real estate, and home services. I help business owners stay organized, improve customer satisfaction, and maintain efficient daily operations by providing high-quality virtual support through phone, email, and chat. I have strong experience in lead generation, outbound cold calling, appointment setting, and follow-ups. I am confident in qualifying leads, nurturing prospects, and maintaining organized pipelines using CRM systems. I communicate clearly and professionally, handle objections effectively, and build rapport with potential and existing clients while representing the business with confidence. In healthcare, disability benefits, and insurance-related roles, I have explained complex processes such as disability applications, medical coordination, and Medicare insurance options in a clear and easy-to-understand manner. I regularly coordinated with medical clinics, licensed insurance representatives, and internal teams to ensure accurate documentation, timely follow-ups, and smooth case handling. I am experienced in handling sensitive and confidential client information and always maintain professionalism and compliance. As a Customer Support Professional, I have managed high volumes of inquiries, resolved concerns, handled disputes, assisted with payment collection, and ensured positive customer experiences. I understand the importance of empathy, patience, and attention to detail, especially when working with clients facing stressful or time-sensitive situations. My approach is always solution-focused while maintaining a calm and respectful tone. Beyond customer-facing tasks, I have supported business operations and administrative functions, including data entry, CRM updates, recruitment ad posting, applicant screening, payroll processing, and onboarding assistance. I have also trained and supervised virtual assistants, helping maintain productivity, clear communication, and consistent workflows in remote team environments. I am highly organized, proactive, and dependable. I can work independently with minimal supervision while consistently meeting performance targets and deadlines. I adapt quickly to new tools, systems, and industries and take pride in delivering reliable virtual support that adds long-term value to the businesses I support.

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Hire Jessa for: VA for Accounting Firms, VA for Small Business, VA for SaaS, VA for E-commerce, VA for Retail