Jan P. – VA, Admin Assistant Sales/Costumer Sevice,

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VA, Admin Assistant Sales/Costumer Sevice,

My name is Jan Patrick O. Broqueza, and I am a dedicated Virtual Assistant with over four years of professional experience in phone reception, administrative support, customer service, and creative marketing. I specialize in handling inbound and outbound calls, appointment setting, lead qualification, CRM management, and administrative tasks that require precision and attention to detail. My career has been built on a foundation of empathy, adaptability, and a strong drive to deliver measurable results for the teams and clients I support. Early Influences and Career Foundation Growing up in Sipocot, Camarines Sur, I was influenced by mentors and community leaders who emphasized the importance of communication, responsibility, and service. These values shaped my approach to work and inspired me to pursue opportunities where I could connect with people, solve problems, and contribute to organizational success. My early experiences in customer support roles taught me the importance of listening carefully, responding professionally, and maintaining confidentiality — skills that remain central to my work today. Professional Journey My career began as a Data Interviewer at Dynata, where I conducted outbound surveys, ensured accurate data collection, and consistently met KPI targets. This role sharpened my ability to manage details under pressure and reinforced the importance of accuracy in reporting. I then transitioned into a Telemarketer and Appointment Setter role at RKube Inc., where I qualified leads, scheduled appointments, and built rapport with clients. Here, I learned how to handle objections effectively and guide clients through the booking process from first contact to confirmation. This experience highlighted the value of empathy and professionalism in client-facing roles. As a Sales Admin Assistant at KGVN.co, I managed sales records, coordinated schedules, and supported overall team efficiency. I prepared reports, updated trackers, and maintained real-time accuracy in company files. This role required multitasking across multiple platforms, and I became proficient in CRM systems such as HubSpot, Salesforce, and Acculynx, as well as productivity tools like Google Workspace and Microsoft Office Suite. In addition to administrative and client-facing responsibilities, I have also worked as a Virtual Assistant, handling scheduling, calendar management, phone outreach, and creative assignments. I designed original flyers, newsletters, and infographics using Canva, blending creativity with business strategy to support marketing campaigns. Skills and Strengths - Phone Reception & Appointment Setting: Skilled in managing inbound calls, answering client inquiries, and booking appointments via tools like Calendly. - Administrative Support: Experienced in documenting supplier receipts, updating CRM payments, preparing month-end reports, and maintaining SOPs. - CRM Proficiency: HubSpot, Salesforce, Acculynx — used for lead tracking, client communication, and workflow automation. - Creative Design: Canva for original layouts, flyers, newsletters, and infographics. - Communication: Empathetic, professional, and culturally sensitive, able to adapt tone and language for diverse clients. - Collaboration: Team player who works effectively with colleagues to meet client needs and resolve issues. What Drives Me Now Today, I am motivated by the opportunity to combine my administrative expertise with client-facing communication in industries that demand precision and professionalism, such as construction and healthcare. I am familiar with industry-specific processes, including shingles, metal, TPO, and supplier documentation, and I am confident in my ability to adapt quickly to specialized environments. I thrive in structured schedules, adapt easily to new systems, and consistently deliver accurate, high-quality work. My proactive approach ensures that tasks are completed with minimal supervision, while my collaborative mindset allows me to contribute effectively to team success. Long-Term Vision My long-term goal is to advance into a senior role where I can mentor others, lead teams, and drive sustainable growth through effective communication and process optimization. I want to be recognized not only for my technical skills but also for my ability to inspire trust, build strong client relationships, and create measurable impact. Closing Statement I bring to every role a blend of technical proficiency, empathetic communication, and a commitment to excellence. Clients should hire me because I am proactive, reliable, and detail-oriented. I thrive in fast-paced environments, adapt quickly to new systems, and consistently deliver results that align with company needs. One-line goal: To deliver reliable, high-quality virtual assistance that helps clients achieve measurable success while continuously growing into leadership roles.

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Hire Jan for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare