Personal Assitant

PRIMARY RESPONSIBILITIES

Email Management & Communication (60%)

• Manage inbound partner inquiries and route to appropriate internal stakeholders

• Draft, personalize, and send outbound emails to partners based on strategic priorities and templates

• Conduct systematic follow-up on pending communications (24-48 hour cadences)

• Monitor and respond to partnership-related email threads with appropriate urgency

• Schedule meetings and coordinate calendar logistics between partners and internal teams

• Maintain professional tone and messaging consistency across all partner communications

• Flag urgent matters requiring Channel Director's immediate attention

HubSpot & CRM Administration (20%)

• Log all partner communications and interactions in HubSpot CRM

• Update contact records, opportunity stages, and partnership status

• Create and maintain email sequences for partner engagement campaigns

• Track email open rates, response rates, and engagement metrics

• Ensure data accuracy and completeness across partnership records

• Generate reports on communication activity and partner engagement

Administrative & Coordination Support (15%)

• Coordinate meeting preparation materials and agendas

• Manage partner onboarding documentation and welcome sequences

• Maintain partnership tracking spreadsheets and status reports

• Assist with preparation of weekly metrics reports

• Coordinate with internal teams (BDMs, technical leads, project managers) for partner introductions

• Organize and maintain shared documents, templates, and resources

Strategic Support (5%)

• Research partner contacts and organizational structures using LinkedIn Sales Navigator and ZoomInfo

• Identify decision-makers and technical leaders at target partner organizations

• Assist with partner segmentation and prioritization analysis

• Support ad-hoc projects related to channel expansion and partnership development

REQUIRED QUALIFICATIONS

Experience & Skills:

• 2-4 years of experience in administrative support, operations coordination, or sales/partnership operations

• Exceptional written communication skills with ability to craft professional, persuasive emails

• Proven experience managing high-volume email correspondence (50+ emails daily)

• Strong organizational skills and ability to manage multiple priorities simultaneously

• Proficiency with CRM systems (HubSpot experience strongly preferred)

• Advanced proficiency in Microsoft Office Suite and Google Workspace

• Experience with project management or task tracking tools

Personal Attributes:

• Extreme attention to detail and commitment to accuracy

• Self-starter who can work independently with minimal supervision

• Proactive problem-solver who anticipates needs before being asked

• Comfortable with ambiguity and able to make sound decisions

• Strong time management skills and ability to meet deadlines consistently

• Professional demeanor suitable for executive-level partner communications

• Comfortable in a fast-paced, high-growth environment with evolving priorities