Virtual Assistant for Medical office

We are seeking a dedicated and skilled individual for Cardiologist office Experience working in receptionist position and/or medical office required

· Excellent customer service skills required

· Excellent interpersonal and communication skills required

· Previous E Clinical works experience highly preferred

· Treats patients and co-workers with respect

· Ability to work well as a team member

· Good problem-solving skills

· Takes initiative, reliable and punctual

· Empathetic with patients' needs and concerns

· Well organized and attentive to detail

· Professional and friendly attitude

· Able to work effectively and efficiently in a fast-paced environment

Administrative

· Places telephone calls to new patients to confirm upcoming appointments and verifies information required of the patient at the time of appointment

· Provides backup support on telephones by answering central telephone system and directing calls accordingly

· Multitasking between phone calls, registering new patients.

· Address patient queries (via email, phone)

· Monitor physicians' schedules

· Maintain patient flow (checking patients in and out, confirming appointments, filling in cancellations, etc.)

· Attend all office meetings as scheduled

· Verifies Insurance Benefits

· Comply with state and federal regulations and have a general understanding of HIPAA guidelines

Appointment Scheduling

· Schedule appointments

· Conducts daily review of schedule status for the remainder of the week and the following two weeks

· Schedules all appointmentsappropriately

· Confirms appointment if they are not confirmed though the automated system

· Cancels and reschedules appointments as necessary; conducts follow-up on no-shows

· Checks Nextpatient (or similar platform) hourly to add appointments to the electronic schedule

· Communicates with patients utilizing Teams

Miscellaneous Duties

· Assist in general office duties and other duties as required

· Check mail, email, and fax regularly

· Maintain a professional appearance

· Performs other duties as assigned