Susan N. – Virtual Assistant

Q: Can I interview Susan before hiring?

Absolutely! You can request a video interview with Susan before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Susan work in?

Susan is based in Kenya and can adjust their schedule to overlap with your business hours.

Q: Can Susan work full-time and weekends?

Yes, Susan is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Susan use?

Susan is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Susan start?

Susan can typically start within 24-48 hours after you finalize the contract.

Q: Does Susan sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Susan to sign.

Kenya

per hour

$960

per month

4.8(0 reviews)

Kenya

Last active: recently

💻Technical Readiness

⌨️ Typing Speed36 WPM

📶 Connection76 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate97%

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Hourly Rate ($)

Hours per Week

How to Hire Susan

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About Susan N.

With 4 years of hands-on experience, Susan brings proven expertise as a virtual assistant. Core competencies include Customer Support, Time Management, CRM, Administrative Support. Rates: $6/hour or $960/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Susan's Rate

🎉You save $3,680/month = $44,160/year

Profile Summary

Virtual Assistant

I help businesses stay organized, responsive, and customer-focused by handling both administrative operations and client communication with precision. With a background in customer support and SaaS, I bring hands-on experience managing high-volume inboxes, resolving customer inquiries, and maintaining smooth day-to-day operations. I’m highly skilled in CRM systems such as Zendesk, Intercom, and Freshdesk, and I adapt quickly to new tools and workflows. Here’s the value I bring: • Inbox & calendar management (Google Workspace, Outlook) • Customer support via email, chat, and CRM platforms • Maintaining 95%+ customer satisfaction (CSAT) • Fast response times (typically under 2–5 minutes for live chat) • Handling 80–100+ interactions daily efficiently • Data entry, web research, and documentation • Team collaboration using Slack, Notion, and similar tools I don’t just complete tasks—I look for ways to improve systems, reduce workload, and create a better experience for both the business and its customers. I’m reliable, detail-oriented, and proactive, with a strong ability to work independently and deliver consistent results in remote environments. If you’re looking for a Virtual Assistant who can support your operations while also enhancing your customer experience, I’m ready to help.

Hourly Rate

$960

Monthly (Est.)

Full-Time

Availability

4 years

Experience

Jobs Done

Skills & Expertise

Customer Support Time Management CRM Administrative Support

Languages

EnglishFilipino

Industries Supported

Hire Susan for: VA for Sales Teams, VA for Real Estate, VA for SaaS, VA for Law Firms, VA for Healthcare

Client Reviews

👱‍♀️

Amanda White• 2 months ago

Fitness Brand Co

Susan has been instrumental in growing our online presence. Truly exceptional!

Frequently Asked Questions about Susan N.

Can I interview Susan before hiring?

Absolutely! You can request a video interview with Susan before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Susan work in?

Susan is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Susan work full-time and weekends?

Yes, Susan is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Susan use?

Susan is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Susan start?

Susan can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Susan sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Susan to sign. This ensures your confidential business information stays protected.