Naisanga P. – Virtual Assistant | Customer Success & Sales Specialist | Admin & E-commerce Expert

Q: Can I interview Naisanga before hiring?

Absolutely! You can request a video interview with Naisanga before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Naisanga work in?

Naisanga is based in Uganda and can adjust their schedule to overlap with your business hours.

Q: Can Naisanga work full-time and weekends?

Yes, Naisanga is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Naisanga use?

Naisanga is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Naisanga start?

Naisanga can typically start within 24-48 hours after you finalize the contract.

Q: Does Naisanga sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Naisanga to sign.

Uganda

per hour

$800

per month

5.0(0 reviews)

Uganda

Last active: recently

💻Technical Readiness

⌨️ Typing Speed90 WPM

📶 Connection98 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate97%

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Hourly Rate ($)

Hours per Week

How to Hire Naisanga

1
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2
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Meet in 15 minutes
3
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About Naisanga P.

With 4 years of hands-on experience, Naisanga brings proven expertise as a virtual assistant | customer success & sales specialist | admin & e-commerce expert. Core competencies include Social Media Management, Troubleshooting, Communications, Customer Service. Rates: $5/hour or $800/month for dedicated support.

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US Equivalent Salary

$4,800/mo

Naisanga's Rate

🎉You save $3,680/month = $44,160/year

Profile Summary

Virtual Assistant | Customer Success & Sales Specialist | Admin & E-commerce Expert

Peace Miriam Naisanga Virtual Assistant | Customer Success & Sales Specialist | Admin & E-commerce Expert📱 +[hidden]80 (WhatsApp) 🔹 Summary Results-driven Virtual Assistant with expertise in customer service, sales, lead generation, eCommerce, website design, project management, insurance, real estate, and marketing. Over 5 years of remote experience across banking, e-commerce, healthcare, education, aesthetics, insurance, and real estate — optimizing workflows, increasing revenue, and boosting retention. 🔹 Key Specializations Customer Support & Success: Multi-channel support, CRM management, retention strategies Sales & Lead Generation: Cold outreach, appointment setting, high-converting funnels Finance & Administration: Billing, invoicing, reconciliations, bookkeeping Marketing & eCommerce: Email marketing, social video, content scheduling, website design Project & Organizational Development: Scheduling, timeline management, SOP documentation 🔹 Professional Experience Customer Service ManagerRind Pharma (UK) | Remote | 2023 – Present Manage multi-channel customer relations and escalations via phone, email, and live chat. Lead client retention initiatives, refunds, and dispute resolution using Zendesk and HubSpot. Provide executive assistance and coordinate international team workflows. Real Estate Manager (Part-Time)Mulala Properties | Remote & Kampala | August 2018 – Present Oversee property listings, client inquiries, and lease documentation via online platforms. Coordinate virtual showings, negotiate terms, and process digital contracts. Maintain CRM in Zoho to track leads, follow-ups, and rental payment schedules. Generate monthly performance reports, budget forecasts, and market research summaries. AccountantEris Pharma Ltd | Kampala | March 2011 – August 2013 Managed daily bookkeeping, accounts payable/receivable, and bank reconciliations. Prepared financial statements, VAT returns, and payroll using QuickBooks and Excel. Collaborated remotely with auditors and vendors to streamline invoice processing. Implemented digital filing systems to improve data retrieval and reporting accuracy. Various RolesOpportunity Bank Uganda | Kampala | 2010 – 2014 Relationship Officer: Credit appraisal, client onboarding, loan evaluation. Customer Service Officer: Inquiries, account management, and compliance support. 🛠 Tools & Platforms CRM & Support: HubSpot, Salesforce, Zoho, Zendesk, GoHighLevel Marketing & eCommerce: Shopify, Printify, Mailchimp, Klaviyo, Canva Project & Admin: Asana, Trello, ClickUp, M[hidden], Notion, Slack Finance & Accounting: QuickBooks, Xero, AppFolio, Excel 🎓 Education & Certifications Bachelor’s in Social Sciences (Social Administration) Makerere University, Uganda Virtual Assistance & AI Fundamentals ALX Africa (2024) Workflow Specialist Asana Academy (2025) 🌍 Additional Information Availability: Full-time remote; flexible across time zones Work Setup: High-speed internet, noise-canceling headset, dedicated workspace References: Available upon request

Hourly Rate

$800

Monthly (Est.)

Full-Time

Availability

4 years

Experience

Jobs Done

Skills & Expertise

Social Media Management Troubleshooting Communications Customer Service Data Entry Virtual Assistant CRM Intuit QuickBooks Project Management Appointment Setting

Languages

EnglishFilipino

Industries Supported

Hire Naisanga for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for SaaS, VA for Retail

Client Reviews

💚

Rebecca Scott• 8 months ago

Non-Profit Org

Passionate and dedicated. Naisanga truly cares about our mission.

Frequently Asked Questions about Naisanga P.

Can I interview Naisanga before hiring?

Absolutely! You can request a video interview with Naisanga before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Naisanga work in?

Naisanga is based in Uganda and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Naisanga work full-time and weekends?

Yes, Naisanga is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Naisanga use?

Naisanga is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Naisanga start?

Naisanga can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Naisanga sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Naisanga to sign. This ensures your confidential business information stays protected.