James J. – Customer Service Expert / Virtual Assistant - E-commerce

Q: Can I interview James before hiring?

Absolutely! You can request a video interview with James before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does James work in?

James is based in Philippines and can adjust their schedule to overlap with your business hours.

Q: Can James work full-time and weekends?

Yes, James is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does James use?

James is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can James start?

James can typically start within 24-48 hours after you finalize the contract.

Q: Does James sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to James to sign.

Philippines

$4.00

per hour

$640

per month

4.8(0 reviews)

Philippines

Last active: recently

💻Technical Readiness

⌨️ Typing Speed62 WPM

📶 Connection77 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

How to Hire James

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About James J.

A Philippines-based customer service expert / virtual assistant - e-commerce, James combines 10+ years of experience with a 4.8-star track record. Skilled in Asana and 3 other areas including Database Administration, eCommerce, Google Cloud Platform. Hire James at $4/hr or $640/mo for 160 hours.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

James's Rate

4.00

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Service Expert / Virtual Assistant - E-commerce

Experienced Customer Service and Technical Support Professional with over 10 years of experience delivering exceptional support across the eCommerce, telecommunications, insurance, and technical support industries. Skilled in handling customer interactions through email, chat, and phone while maintaining high customer satisfaction and efficient issue resolution. My recent experience with LTVPlus allowed me to support multiple eCommerce brands by managing high-volume tickets through Gorgias and Zendesk, processing orders through Shopify, handling returns and refunds, and resolving shipping and account concerns. I also have experience in customer success, quality assurance, database management, and technical troubleshooting from previous roles with IBM, Verizon, T-Mobile, and Direct Insurance Services. I’m proficient in tools such as Shopify, Gorgias, Zendesk, Google Workspace, Slack, ClickUp, Asana, and Go High Level. I’m highly adaptable, detail-oriented, and comfortable working in fast-paced remote environments. My goal is to help businesses grow by providing reliable customer support, improving processes, and creating positive customer experiences.

$4.00

Hourly Rate

$640

Monthly (Est.)

Freelance

Availability

10+ years

Experience

Jobs Done

Skills & Expertise

Asana Database Administration eCommerce Google Cloud Platform Shopify Zendesk Customer Support Email Handling CRM

Languages

EnglishFilipino

Industries Supported

Hire James for: VA for E-commerce, VA for Amazon FBA, VA for Retail, VA for Shopify Stores, VA for Dropshipping

Client Reviews

👩‍🎨

Kimberly Lewis• 6 months ago

Interior Design

James brings creativity and precision to every project.

Frequently Asked Questions about James J.

Can I interview James before hiring?

Absolutely! You can request a video interview with James before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does James work in?

James is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can James work full-time and weekends?

Yes, James is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does James use?

James is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can James start?

James can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does James sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to James to sign. This ensures your confidential business information stays protected.

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