Notion Support Specialist

We’re hiring a Notion specialist to help support a robust template we sell and help Airbnb managers to implement. This is a client-facing, support role. You’ll work directly with business owners to understand how they operate and deliver implementations that actually get used. Strong communication and quick thinking are essential. Responsibilities Client implementations • Help new and existing clients implement the Notion template • Migrate client data when included in the project scope • Communicate with clients via email, Slack, Notion, and Zoom Proposals and scoping • Create accurate pricing based on project requirements • Define realistic delivery timelines and milestones • Identify risks or complexity early and communicate clearly Ongoing support • Respond to client questions and requests in a timely manner • Create short Zoom or screen-recorded clips to demonstrate solutions • Conduct 1:1 support calls to troubleshoot or optimize systems Success metrics • Clients proactively share positive feedback about your support • All client emails are responded to within 24 business hours • Assigned Notion tasks are completed by their due dates • Meeting invites are sent within 12 hours of scheduling • Post-meeting follow-ups are sent within 24 hours • Implementation projects are delivered on the agreed timeline Requirements Skills and experience • Intermediate knowledge of Notion, including: databases, relations, rollups, templates, and basic automations • Excellent written and verbal English communication • Ability to explain technical concepts clearly to non-technical clients • High attention to detail and pride in polished work • Bonus: experience in hospitality, short-term rentals, Airbnb, Vrbo, Expedia, or hotel operations Availability and setup • Full-time role, approximately 40 hours per week • Minimum 75% overlap with US Pacific business hours (8am–5pm PST) • Fully remote role • Reliable high-speed internet with a backup connection When you apply please include: • A brief summary of your experience with Notion (ideally with an example link, screenshots, or video walkthrough) • Your current availability and time zone • A 2-5 minute video introducing yourself and why you're interested in this role