Notion Support Specialist

We're hiring a Notion specialist to help support a robust template we sell and help Airbnb managers to implement. This is a client-facing, support role. You'll work directly with business owners to understand how they operate and deliver implementations that actually get used. Strong communication and quick thinking are essential. Responsibilities Client implementations | Help new and existing clients implement the Notion template | Migrate client data when included in the project scope | Communicate with clients via email, Slack, Notion, and Zoom Proposals and scoping | Create accurate pricing based on project requirements | Define realistic delivery timelines and milestones | Identify risks or complexity early and communicate clearly Ongoing support | Respond to client questions and requests in a timely manner | Create short Zoom or screen-recorded clips to demonstrate solutions | Conduct 1:1 support calls to troubleshoot or optimize systems Success metrics | Clients proactively share positive feedback about your support | All client emails are responded to within 24 business hours | Assigned Notion tasks are completed by their due dates | Meeting invites are sent within 12 hours of scheduling | Post-meeting follow-ups are sent within 24 hours | Implementation projects are delivered on the agreed timeline Requirements Skills and experience | Intermediate knowledge of Notion, including: databases, relations, rollups, templates, and basic automations | Excellent written and verbal English communication | Ability to explain technical concepts clearly to non-technical clients | High attention to detail and pride in polished work | Bonus: experience in hospitality, short-term rentals, Airbnb, Vrbo, Expedia, or hotel operations Availability and setup | Full-time role, approximately 40 hours per week | Minimum 75% overlap with US Pacific business hours (8am-5pm PST) | Fully remote role | Reliable high-speed internet with a backup connection When you apply please include: | A brief summary of your experience with Notion (ideally with an example link, screenshots, or video walkthrough) | Your current availability and time zone | A 2-5 minute video introducing yourself and why you're interested in this role