Facility Manager / Problem Solver (Remote, Full Time)

Jupiter Residences – French Mountain Hospitality Operator Jupiter Residences manages and operates a growing portfolio of 80+ apartments and chalets in premium ski destinations across the French Alps. We combine strong on-site operations with digital precision to deliver consistent, high-quality experiences for guests and property owners. As part of our expansion, we are recruiting a Facility & Operations Manager with strong hands-on experience in Guesty, Airbnb processes, and field operations coordination. This role is primarily focused on maintenance management, incident handling, and property quality control, acting as the key link between on-site teams, digital tools, and OTA platforms. You will work closely with the Head of Operations and our VA team to ensure that properties are well maintained, issues are handled efficiently, and operational standards remain consistently high across the portfolio. Key Responsibilities : Manage on-site maintenance operations: incident tracking, corrective actions, preventive maintenance, and follow-up with field teams. Coordinate and supervise on-site staff and service providers (maintenance, cleaning, inspections). Handle Airbnb AirCover cases, damage claims, refunds, and disputes, ensuring fast, well-documented, and effective resolutions. Oversee listing management across Airbnb, B[hidden], and other OTAs: content accuracy, photo updates, amenities, house rules, and consistency. Administer and optimize the Guesty environment: task management, automations, workflows, maintenance tickets, and reporting. Order equipment, furniture, and consumables; monitor inventory and replacement cycles. Maintain high-quality standards across all properties through regular checks, reporting, and corrective actions. Ensure smooth communication between on-site teams, VAs, and management. Track operational performance via dashboards and tools (Notion, Sheets, internal systems). Participate in the continuous improvement of SOPs related to maintenance, claims, and property standards. What we’re looking for : 2+ years of experience in short-term rental operations or property management. Strong hands-on experience with Guesty (mandatory), especially task management, maintenance workflows, and automations. Excellent knowledge of Airbnb processes, including AirCover, claims, and dispute resolution. Solid understanding of OTA listing management (Airbnb, B[hidden]). Proven ability to coordinate on-site teams and external service providers. Strong operational mindset, structured, detail-oriented, and solution-driven. Comfortable managing multiple properties and priorities simultaneously. Fluent in English (written & spoken); French is a strong plus. Autonomous, reliable, and quality-focused. What we offer : Full-time remote position with flexible working hours. A very operational, hands-on role with real ownership over property quality and maintenance. Direct collaboration with the Head of Operations and an experienced international team. High-impact position in a fast-growing hospitality operator. Freedom to improve processes and implement operational optimizations. Competitive compensation aligned with experience and responsibilities. To Apply please send : Your CV or LinkedIn profile