Customer Experience Jobs

Are you ready to dive into the fast-paced world of hospitality and short-term rentals? We're seeking a Guest Experience and Reservation Coordinator who thrives in a hustle environment to elevate our guest services to the next level. This entry-level role is perfect for someone with a passion for guest satisfaction and a knack for problem-solving. As our Guest Experience and Reservation Coordinator you will be the first point of contact for potential and current guests ensuring they have an outstanding experience from start to finish. Your ability to communicate effectively and efficiently will be crucial in responding to booking inquiries addressing guest concerns and coordinating with our team to provide top-notch service. Engage with guests before during and after their stay to ensure a seamless experience. Respond promptly to new booking inquiries to maximize occupancy. Troubleshoot and resolve guest issues swiftly working closely with our team to maintain high satisfaction levels. To excel in this role you should be comfortable using tools such as Canva OwnerRez Pricelabs and Breezeway . These platforms will be integral in managing reservations and enhancing guest interactions. If you are an energetic detail-oriented individual looking to grow in the hospitality industry we want to hear from you! Join us and be part of a team where your hustle and dedication will make a direct impact on our guests' experiences.

Join our dynamic team as a eBay Virtual Assistant where your expertise will contribute to the seamless operation of our e-commerce platform. We are seeking a mid-level professional with a keen eye for detail and technical proficiency to manage daily tasks efficiently. In this role you will be responsible for overseeing daily orders ensuring each transaction is processed smoothly and accurately. You will work according to US time maintaining a consistent presence during peak operational hours. Your core responsibilities will include: Monitoring and managing daily eBay orders with precision. Performing routine tasks to support the eBay platform's functionality. Collaborating with team members to optimize the customer experience. While specific tools aren't specified familiarity with eBay's interface and general e-commerce tools will be advantageous. If you are a dedicated professional with a passion for e-commerce and a knack for detail-oriented tasks we invite you to apply. Join us and help elevate our eBay operations to new heights.

Rate: $5-$6.5/hr depending on your experience and skills. Join our dynamic e-commerce team as an Expert Customer Support Specialist where you'll play a pivotal role in delivering exceptional service across Amazon and other marketplaces. We're seeking a seasoned professional with a strong background in handling customer interactions through helpdesk software and managing Shopify content. In this role you will: Efficiently respond to email tickets using our helpdesk (edesk) system ensuring timely and accurate communication with customers. Manage customer complaints with professionalism processing returns and refunds or organizing replacements through our ERP system. We would seek for a person to start early (in your time zone) like about 6:00 am and work on weekends at least Saturday (getting another day off instead). Optional: oversee Shopify content management focusing on maintaining and updating product images to enhance the customer experience. Optional: manage FBA shipment plans to replenish FBA stock To excel in this position you should possess: a lot of proven experience in handling customer support for Amazon. Extended experience with general customer support by email. Extended experience using a help desk ticket system for support. Extended knowledge about at least one help desk system and its setup of email rules and workflows that would help us to establish and modify best practice email Workflows Knowledge of all refunding replacement and exchange processes so they will be fit to set up replacement shipments in Shopify doing partial or full refunds in Amazon etc. A true C2 level of English would be mandatory in order to be on the safe side that the English answers are written correctly as this will be translated back to German for most of our customers. The input needs to be correct in order to get a proper translation. Therefore some knowledge of how to handle Shopify would be needed. So surely above some basic knowledge. Working on Saturday and Sunday and having off during the week in exchange. Optional / Bonus 1: having extended knowledge of a PIM system in order to help us keeping data up-to-date correcting small mistakes and/or feeding and updating content to the PIM system (we will use Plytix) Optional / Bonus 2: The idea would be knowledge of edesk which is not that uncommon for e-commerce customer support because it has a lot of integration with different marketplaces including Amazon. This is a remote role that demands a high level of professionalism and self-motivation. If you thrive in a fast-paced environment and are passionate about customer satisfaction we invite you to apply and contribute to our continued success. To apply: Include code 0422 together with your latest CV link and cover letter explaining your relevant experience to the role. Note: We need someone who has extensive experience using eDesk and PIM system.

Are you a people-person with a knack for organization? Join our dynamic real estate team as a Call Agent! We're looking for someone with a friendly attitude and a can-do spirit to help us manage appointments and follow up with our valued customers. As a Call Agent you will play a crucial role in ensuring our clients have a seamless experience. You'll be responsible for making appointments following up with clients and keeping everything running smoothly behind the scenes. Appointment Booking: Coordinate and schedule appointments efficiently. Customer Follow-up: Maintain strong communication with clients to ensure satisfaction and address inquiries. Tools: Utilize WhatsApp hidden Excel to keep track of appointments and customer interactions. We're looking for someone with mid-level experience who is comfortable using digital tools and has an eye for detail. If you're ready to bring your friendly demeanor and organizational skills to a supportive and flexible remote working environment we want to hear from you!

Join our dynamic team as a Customer Service Representative in the thriving property investment industry all from the comfort of your home. We are seeking a detail-oriented and technically savvy professional to drive prospect engagement and conversion through strategic sessions and client nurturing. Paid by the hour as well as: Book Strategic Sessions: Engage in phone-based outreach to warm and cold leads earning a $125 commission per session booked. Conduct Strategic Sessions: Directly engage with clients to guide them through the property investment process ensuring a clear understanding and positive experience. Lead Follow-up and Nurturing: Manage daily pipeline activities to achieve a $5 000 monthly KPI bonus through effective follow-ups and conversion rate optimization. New Client Introduction and Referral: Actively source and qualify new prospects earning a $2 500 bonus for each property sale from clients you introduce. CRM and Reporting: Utilize CRM software to log activities track leads and report on KPIs collaborating with the Sales Manager and team leader to refine strategies. To excel in this role you should have: Mid-level experience in a customer service or sales role preferably in property investment or a related sector. Proficiency with CRM software such as HubSpot or Salesforce and tools like Google Workspace Zoom and VOIP systems. Exceptional communication skills and a keen attention to detail. Ability to work independently and manage a high-volume call environment. This full-time remote position offers a competitive commission structure and the opportunity to significantly impact our growth. If you are passionate about property investment and excel in a results-driven environment we encourage you to apply.

Join our dedicated team as a Personal Assistant and play a crucial role in supporting postpartum moms through our non-profit social services. We seek a detail-oriented professional with a knack for organization and outreach to manage our executive's calendar email and social media presence. As a mid-level assistant your responsibilities will include: Managing and organizing the executive's calendar to ensure seamless scheduling and time management. Overseeing email communications to ensure timely and efficient responses. Conducting outreach activities to expand our network and generate leads for the non-profit. Scheduling appointments and coordinating meetings with various stakeholders. Managing and updating social media content using Canva to enhance our online presence. We are looking for someone who: Has a proven track record in administrative support or personal assistant roles. Is proficient in tools such as Canva and Excel for managing tasks and creating engaging content. Possesses excellent communication and organizational skills. Is a proactive problem-solver with a keen eye for detail. This remote role offers the flexibility to work from anywhere while contributing to a meaningful cause. If you are passionate about making a difference and have the skills to match we would love to hear from you!

Are you passionate about connecting talented individuals with exciting career opportunities? We are on the lookout for a Junior HR Agent to join our dynamic team. With a friendly and casual work environment this remote role offers the perfect chance to grow your career in Human Resources. As a Junior HR Agent you will play a pivotal role in our hiring process. Your daily responsibilities will include: YOU WILL GET BONUS FOR EACH CLOSED POSITION Monitoring and updating open positions to ensure our job listings are current. Engaging with potential candidates building relationships and guiding them through the hiring process. Collaborating with local HR teams to identify and reach out to potential candidates. Search and Negotiate with with local HRs for the open positions To excel in this role you'll need strong communication skills enabling you to effectively interact with candidates and HR colleagues. We're looking for a mid-level professional who is eager to develop their skills in a supportive environment. This position offers the flexibility of remote work allowing you to balance your professional and personal life effectively. If you're ready to join a team that values your contributions and supports your growth we'd love to hear from you!

Join our dynamic e-commerce team as an Expert Customer Support Specialist where you'll play a pivotal role in delivering exceptional service across Amazon and other marketplaces. We're seeking a seasoned professional with a strong background in handling customer interactions through helpdesk software and managing Shopify content. In this role you will: Efficiently respond to email tickets using our helpdesk (edesk) system ensuring timely and accurate communication with customers. Manage customer complaints with professionalism processing returns and refunds or organizing replacements through our ERP system. We would seek for a person to start early (at your timezone) like about 6:00 am and work on weekends atleast saturday (getting another day off instead). Optional: oversee Shopify content management focusing on maintaining and updating product images to enhance the customer experience. Optional: manage FBA shipment plans to replenish FBA stock To excel in this position you should possess: Expertise in customer support within the e-commerce industry specifically with Amazon and other major marketplaces. Proficiency in using helpdesk email software to manage and resolve customer inquiries effectively. optional: Experience with Shopify particularly in content management and image optimization. optional: have technical knowledge and strategic perspective to calculate manage and execute fba inventory stock shipment plans. This is a remote role that demands a high level of professionalism and self-motivation. If you thrive in a fast-paced environment and are passionate about customer satisfaction we invite you to apply and contribute to our continued success.

Join our dynamic real estate team as a Sales Support Specialist where your expertise in lead management will drive our success. We are seeking a mid-level professional with a keen eye for detail and a technical approach to support our sales initiatives remotely. As a key member of our team you will be responsible for: Calling Leads : Engage with potential clients to nurture relationships and provide valuable information about our real estate offerings. Setting Appointments : Coordinate and schedule meetings between leads and our sales professionals to maximize conversion opportunities. CRM Management : Accurately record interactions and maintain up-to-date notes in our CRM system to ensure seamless communication and follow-up. We utilize Slack to communicate effectively and ensure real-time collaboration within our team. Your role will be crucial in maintaining the flow of information and supporting our sales staff. To succeed in this role you should have: Proven experience in a sales support role preferably within the real estate industry. Strong organizational skills and attention to detail to manage multiple leads efficiently. Technical proficiency with CRM tools and communication platforms like Slack. Excellent communication skills to effectively engage with leads and team members. If you're ready to leverage your skills in a detail-oriented and technically-driven role apply today to become a vital part of our real estate team!

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