Customer Service Representative

We are seeking a highly organized and customer-focused individual to join our team as an Outbound Customer Sales Support and can transition to Inbound. In this dynamic role, you will be responsible for handling customer inquiries through various communication channels, including calls, SMS, email, Facebook, and Instagram. Additionally, you will play a crucial role in organizing and managing essential administrative tasks such as booking coordination, CRM management, coach scheduling, and payment handling. Key Responsibilities: Respond promptly and professionally to customer inquiries through phone calls, SMS, email, and social media platforms like Facebook and Instagram. Organize and store essential documents and data in Google Drive and Google Sheets/Excel for easy access and reference. Collaborate with the team using Notion for project management and documentation. Communicate schedule changes to coaches and customers as needed. Address payment-related inquiries and discrepancies. Qualifications: Excellent organizational and time management abilities. Proficiency in using CRM software, Google Suite (Gmail, GCAL, GDrive, GSheets/Excel), Notion, WhatsApp, Go High Level and Zapier. Prior experience in administrative or customer support roles is preferred. Detail-oriented with a commitment to accuracy and data integrity. Ability to adapt to a fast-paced and changing environment. We offer a starting pay of 25,000 PHP and a raise after probation period. Quarterly evaluation for bonus and raise Job Type: Full-time Expected hours: 40 per week Benefits: Flexible schedule Work from home Schedule: 8 hour shift Monday to Friday Weekends as needed Supplemental Pay: Bonus pay Tips