Customer Retention Jobs

Are you ready to dive into the fast-paced world of hospitality and short-term rentals? We're seeking a Guest Experience and Reservation Coordinator who thrives in a hustle environment to elevate our guest services to the next level. This entry-level role is perfect for someone with a passion for guest satisfaction and a knack for problem-solving. As our Guest Experience and Reservation Coordinator you will be the first point of contact for potential and current guests ensuring they have an outstanding experience from start to finish. Your ability to communicate effectively and efficiently will be crucial in responding to booking inquiries addressing guest concerns and coordinating with our team to provide top-notch service. Engage with guests before during and after their stay to ensure a seamless experience. Respond promptly to new booking inquiries to maximize occupancy. Troubleshoot and resolve guest issues swiftly working closely with our team to maintain high satisfaction levels. To excel in this role you should be comfortable using tools such as Canva OwnerRez Pricelabs and Breezeway . These platforms will be integral in managing reservations and enhancing guest interactions. If you are an energetic detail-oriented individual looking to grow in the hospitality industry we want to hear from you! Join us and be part of a team where your hustle and dedication will make a direct impact on our guests' experiences.

div :bg-bg-000/50 &_pre>div :border-0.5 &_pre>div :border-border-400 &_.ignore-pre-bg>div :bg-transparent &_.standard-markdown_:is(p blockquote h1 h2 h3 h4 h5 h6) :pl-2 &_.standard-markdown_:is(p blockquote ul ol h1 h2 h3 h4 h5 h6) :pr-8 &_.progressive-markdown_:is(p blockquote h1 h2 h3 h4 h5 h6) :pl-2 &_.progressive-markdown_:is(p blockquote ul ol h1 h2 h3 h4 h5 h6) :pr-8 > _* :min-w-0 gap-3 standard-markdown > Speed to Lead is a performance-driven appointment setting company. We turn inbound leads into booked qualified attended appointments — fast. Our model is simple: we only win when our clients win. We're looking for an Executive Operations Manager to run the day-to-day operations so our founder can focus on growth and strategy. This is not a traditional VA role. You will function as the operational backbone of the business — owning the CRM managing data integrity handling client reporting coordinating the setter team and ensuring nothing falls through the cracks. What You'll Own GHL pipeline and lead operations — ensuring leads move through stages correctly automations fire properly and no lead goes cold. Building and maintaining workflows managing contact tagging list segmentation and lead source tracking. Troubleshooting broken automations webhook failures and missed triggers. Aircall coordination — monitoring call activity ensuring setters are dialling according to schedule reviewing call logs and flagging missed follow-ups. Working with Aircall dashboards and integrations to maintain visibility on team performance and call quality. Reporting data entry and admin — maintaining clean accurate data across GHL and Google Sheets. Building daily and weekly performance reports covering dials connects bookings show rates and qualification rates. Preparing client-facing reports. Managing Xero data entry including invoicing and basic bookkeeping. Maintaining SOPs. Managing the founder's calendar inbox and priorities. Client communications and onboarding — handling routine client updates onboarding new clients into GHL (pipeline setup workflow configuration access provisioning lead source integrations via Zapier or webhooks) and escalating issues with context and recommended solutions. Team coordination and process enforcement — monitoring setter activity and adherence to SOPs flagging underperformance with data coordinating schedules and shift coverage and enforcing data entry standards across the team. Systems and process improvement — identifying bottlenecks building new automations in GHL evaluating tools and integrations and owning all operational documentation. Who You Are You have hands-on experience with GoHighLevel — pipelines workflows automations reporting and contact management. This is non-negotiable. You understand Aircall — call logging dashboards integrations and how a phone-based sales operation runs. You are obsessively organised and don't let things slip. You're comfortable with data entry CRM hygiene and turning messy information into clean records. You can build and maintain reports that give clear visibility into performance. You understand sales operations: lead flow pipeline stages follow-up cadences and appointment setting metrics. You communicate directly — no fluff. You are proactive and build systems to prevent problems rather than reacting to them. You have experience working remotely with founders or small teams in fast-paced environments. Compensation and Details Competitive offshore rate paid monthly in USD or AUD. Full-time 40 hours per week with overlap in Australian business hours (AEST). Remote — anywhere with reliable internet and a quiet workspace. Tools provided: GHL Aircall Google Workspace Xero Slack. This role grows with the business — as Speed to Lead scales so does your scope and compensation. How to Apply Submit your CV and a short Loom video (under 3 minutes) explaining your GHL and Aircall experience and how you'd approach your first 7 days in this role. We hire on execution not resumes.

We aren’t looking for a typical Virtual Assistant; we are looking for the right- partner to help manage and grow a diverse group of clients (Roofing Mortgages Property Management and more). If you love systems and solving puzzles this is for you. What You’ll Be Doing: Systems Enthusiast: Help us manage our transition to Odoo . You don’t need to be a developer but you should love learning how to make software work for you. AI Collaborator: Work alongside our AI tools and Marketing Agents to ensure our workflows are seamless. The Voice of the Company: Handle phone calls (Mortgage/Roofing) with a professional friendly and helpful attitude. Problem Solver: Help manage SOPs across our different business pillars to ensure nothing falls through the cracks. What We’re Looking For: Location: REMOTE .Based in Kenya is preferred. Reliability: Since we are remote you must have a high-speed internet connection and a power backup (UPS/Inverter) to stay connected. Communication: Clear Neutral English and a can-do spirit. Tech Comfort: You enjoy using tools like Odoo Google Workspace and AI to make work easier. Why Join Us? Base Salary: $200 – $300 USD / month. Performance Bonuses: We believe in sharing success. You’ll earn $10 per closed deal and $20 per processed loan . Growth: Our goal is for you to earn $400 – $900+ USD as you help us scale. Perks: 13th-month salary paid time off and premium streaming service subscriptions.

Are you passionate about real estate and have a knack for managing leads? Join our dynamic team as an Assistant Manager where your skills in sourcing and managing inbound leads will shine. We're a friendly real estate wholesaler looking for a mid-level professional to help us grow and thrive. In this role you'll be the go-to person for contacting and sourcing new incoming leads. Your expertise will be key in researching and following up with existing leads ensuring that our pipeline is always active and engaged. You'll also play an essential role in organizing and automating our CRM helping us streamline processes and enhance efficiency. Your Daily Adventures Will Include: Contacting and sourcing new inbound leads. Researching and following up with existing leads. Organizing and automating our CRM to improve workflow. Collaborating with the team to strategize and optimize lead management. Skills & Tools You'll Need: Basic knowledge of current software applications. Strong organizational skills and attention to detail. Excellent communication and interpersonal abilities. Proven experience in lead management or a similar role. If you're looking for a remote position where you can flex your real estate muscles while working in a supportive and casual environment we'd love to hear from you. Apply today and become an integral part of our team!

Reports To: CEO – Bianca Williams-Carey Location: Remote (with availability during EST business hours) Hours: Part-time or Full-time (TBD based on performance and business needs) Position Overview The Virtual Assistant will serve as the first point of contact for all online communication client inquiries and student enrollment activities for Locs of Love. This role supports both the salon and academy sides of the business by managing customer engagement processing new student leads and assisting in marketing and hiring operations. The ideal candidate is organized responsive and sales-driven with strong communication skills. Key Responsibilities 📨 Customer Communication & Inbox Management Respond to customer emails DMs and comments on Instagram Facebook and TikTok within 24 hours. Answer general inquiries about salon services product details and class offerings. Escalate complex questions or concerns to Bianca or management team when needed. Maintain a professional brand-aligned tone in all written communication. 💬 Lead Management & Sales Support Monitor website form submissions and new inquiries from the Locs of Love website and social platforms. Follow up with all new leads within 24 hours to schedule sales calls on Bianca’s calendar. Track lead progress and follow up consistently until a sale or enrollment is made. Keep a detailed CRM or tracking sheet updated with contact info status and next steps. Assist with sending invoices confirmations and enrollment paperwork as needed. 🎓 Class Enrollment & Onboarding Guide interested students through the process of joining The LOL Experience Course or apprenticeship program. Send follow-up emails to those who filled out an intake form but haven’t booked a call. Manage communication between new students and the admin team (Slack invites orientation reminders etc.). Help maintain accurate enrollment records and payment tracking. 💼 Hiring & Recruitment Assistance Review incoming applications and resumes for open roles. Schedule initial interviews or shadow days. Follow up with potential hires and keep them informed of their application status. Assist in onboarding new team members (sending forms adding to systems etc.). 📣 Marketing & Advertising Support Assist with creating posting or scheduling social media content related to courses events and salon promotions. Help coordinate ad campaigns to increase course enrollment and client bookings. Track engagement metrics and suggest improvements for marketing reach. Collaborate on newsletters email marketing or text campaigns. ☎️ Call Handling Answer or return business calls professionally and courteously. Provide information about services pricing or programs. Forward messages or schedule appointments as needed. Ideal Qualifications Strong written and verbal communication skills. Excellent time management and multitasking ability. Experience with social media customer service or lead generation. Familiarity with tools like Google Workspace Slack Calendly PayPal or CRM systems is a plus. Must be self-motivated organized and able to work independently.