Hire Virtual assistant In The Philippines

OBJECTIVE A highly talented, detail-oriented Virtual Professional and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. I am experienced in creating an effective, organized environment where I can excel at focusing time on providing top-level client support, resolving issues, and developing relationships to ensure loyalty and growth. Unique skill set offers exceptional organizational/administrative skills and ensures 100% customer satisfaction. EXPERIENCE MyOutdesk | Virtual Assistant ​​[July 2022 - February 2024] ● Real estate cold caller and appointment setter ○ Follow a script-driven call flow and handle questions and objections ○ Gauge seller motivation ○ Input data into a Podio (CRM) form ● Real estate admin assistant ○ Source leads and perform skip tracing ○ Complete property research and comparative market analysis (comparable) ○ Create basic spreadsheets using Google Sheets ● Basic social media admin ○ Set up accounts for Facebook, Twitter, Instagram, and LinkedIn ○ Create and post content with and without Hootsuite ○ Perform basic graphic design using Canva ● Property management customer service ○ Manage basic maintenance work orders ○ Address general inquiries and coordinate transactions via phone and email ○ Manages listings in AirBnB, VRBO, H[hidden], Buildium, and MLS: Reservations, Bookings, Inquiries, Rental Application, Sets rental rates ○ Lists and markets vacant properties ○ Attracts guests or tenants by advertising vacancies, obtaining referrals from current tenants, explaining the advantages of location and services, and showing units via links or videos ○ Screens the most suitable rental applicants for vacant properties by interviewing applicants, running credit checks and background checks ○ Process documents related to leases: Rental Application, Rental Verification, Lease Documents, Financial Documents, Identity/Employment Verification Documents, Negotiates and enforces leases ○ Collects rent, security deposit, pet fees, cleaning fees, deals with late payments, and handles operating expenses ○ Addresses tenant complaints ○ Arranges for repairs and maintenance work as needed ○ Screens new suppliers or vendors. Collects details and the required paperwork. ○ Maintains good relationships among suppliers and vendors ○ Maintains records of income, expenses, signed leases, complaints, maintenance, etc. ○ Coordinates with team members, landlords, tenants, vendors, and HOA Management Companies ○ Terminates leases and initiates eviction proceedings when necessary ○ Maintains database for all guests and tenants Alorica Philippines, Inc. (TikTok)​​[April 2020 - August 2022] Content Moderator ● Reviewed content to determine if it violates any laws or regulations, such as those about hate speech, bullying, or harassment ● Monitored social media channels for illegal activity or violations of company policies ● Analyzed user reports of abusive content found on platforms and decide, based on a predetermined set of rules and guidelines as well as the law, whether the content should stay up or come down Quality Analyst ● Assured accuracy of new policies before production ● Developed and executed test plans to ensure that all objectives are met ● Implemented and monitored test scripts to assess the functionality, reliability, performance, and quality of the policies NoonDalton | Virtual Assistant ​​[May 2018 - February 2020] ● Worked to resolve complaints, problems, or questions while demonstrating professionalism and courtesy to clients ● Delivered high-quality customer service via email support platform ensuring top-level service to continue corporate growth ● Utilized problem-solving skills to resolve customer issues and enhance service levels ● Expressed compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences ● Developed procedures to increase the efficiency of numerous areas including filing and organizing records to increase our ability to retain/recover documents, reports, and records efficiently ● Maintained a detailed delivery calendar to coordinate schedules and appointments ● Consistently praised for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude Concentrix | Customer Service Representative (Visa)​​[September 2017 - April 2018] ● Corresponded with customers about billing issues and processed credits as necessary ● Resolved issues and troubleshoot technical problems ● Assisted customers in identifying the issues and provided solutions ● Maintain detailed billing records throughout the reconciliation process ● Accurately processed pledges for National PBS and Radio Pledge drives and kept confidentiality when obtaining credit card/checking information ● Handled complex problems and worked with customers to ensure all discrepancies are resolved quickly The Results Company (SiriusXM)​​[December 2015 - September 2017] Subject Matter Expert ● Offered consulting services in managing business operations, also contributed to specialized knowledge, and provided mentorship ● Helped in identifying whether the technical solutions provided by the mentors meet the specific requirements of the company ● Verified technical information, which includes the training manuals, user guides as well as system requirements ● Coordinated with business analysts to ensure compliance with all functional requirements Retention Specialist ● Provided internal feedback on how to improve client retention ● Developed aggressive retention strategies based on customer feedback ● Negotiated with customers to renew contracts and retain business ● Analyze customer account trends to improve retention, upsell, and cross-sell strategy continuously ● Worked with cross-functional teams to lead the creation and preparation of new campaigns for execution including campaign strategy, offer development, business case creation and approval, communication brief development, and client targeting Customer Service Representative ● Updated the company’s database with new customer information and managed data retrieval of current customers, accurately and in a timely fashion ● Provided outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer expectations EDUCATION College/Vocational level​​​​​​[2018 - 2022] University of Cebu Bachelor of Science in Business Administration Major in Human Resources Development Management (Undergraduate) Secondary level​​​​​​[2007 - 2011] Mandaue City Comprehensive National High School SKILLS ● Email and chat communication ● Online research ● Leads sourcing ● Skip tracing ● Seller lead management ● Cold calling and appointment setting ● Property market analysis ● Social media administration ● Basic property management administration ● Graphic design ● Inbound and outbound call handling ● Data entry ● Team management Property Manager ● Manages listings in AirBnB, VRBO, H[hidden], Buildium, and MLS: Reservations, Bookings, Inquiries, Rental Applications ● Sets rental rates ● Lists and markets vacant properties ● Attracts guests or tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units via links or videos ● Screens the most suitable rental applicants for vacant properties by interviewing applicants, running credit checks and background checks ● Process documents related to leases: Rental Application, Rental Verification, Lease Documents, Financial Documents, Identity/Employment Verification Documents ● Negotiates and enforces leases ● Collects rent, security deposit, pet fees, cleaning fees, deals with late payments, and handles operating expenses ● Addresses tenant complaints ● Arranges for repairs and maintenance work as needed ● Screens new suppliers or vendors. Collects details and the required paperwork. ● Maintains good relationships among suppliers and vendors ● Maintains records of income, expenses, signed leases, complaints, maintenance, etc. ● Coordinates with team members, landlords, tenants, vendors, and HOA Management Companies ● Terminates leases and initiates eviction proceedings when necessary ● Maintains database for all guests and tenants CRMs Used ● BookingKoala ● BoomTown ● Buildium ● Brivity ● Encompass ● Follow Up Boss ● KW Command ● LionDesk ● Mojo ● SISU ● SkyNova Programs/Tools Used ● AirBnB ● Apple Office Suite ● Basecamp ● BeenVerified ● Canva ● CAR.org ● DialPad ● DocuSign ● Dotloop ● Dropbox ● Google Suite ● H[hidden] ● InstaShowing ● JustCall ● LastPass ● LionDesk ● ListReports ● Microsoft Office Suite ● MLS: Multiple Listings Service ● Modern Agent Social Club ● M[hidden] ● Notion ● OpenPhone ● Opticom ● Proton VPN ● Quickbooks ● RingCentral ● Schlage ● Showing Time ● Skype ● Skyslope ● Supra ● Transaction Desk ● Trello ● Hubspot ● Zillow Social Media Platforms Used ● Facebook ● Instagram ● Linkedin ● Pinterest ● Tiktok ● Twitter ● YouTube