Hire Virtual Assistant In The Philippines

Princess B. Angeles Education Philippine Paramedical and Technical School Licensed Practical in Nursing Year 2009 Cebu Doctors’ University Bachelor of Science in Nursing Year 2008 Philippine Christian Gospel School High School Year 2006 Bethany Christian School Elementary Year 2002 Experience August 2021 – Present Simcha Plus Small Business Owner Facebook Live Selling Posts items for sale on Facebook & IG Prepares invoices and bills Delivery and Packing point system Customer communication Schedule appointments Email automation marketing Marketing funnels Marketing design Schedule posting Client communication May 2021 – June 2022 Vicky Virtual Virtual Receptionist Call Answering Outbound Calls Call Screening/Forwarding Appointment Scheduling Call Overflow Call Notes Delivered by Email and/or Text November 2019 – September 2022 USANA – iFLY Team Virtual Assistant Create content and image posts for Facebook Create PowerPoint files for meetings Schedule meetings and trainings Send reminders for payments to auto-payment for employees Send daily morning posts to all employees Send updates for employees missing points to earn commission Send updates for top earners, new rank advancers and new associates to all employees Graphics Creation Video Marketing Manage Social Media Accounts & Groups October 2019 – May 2020 (Company Down Due to Pandemic) A Labor of Love Elder Care Executive Virtual Assistant Create content & image posts for Facebook, Instagram & Twitter Research about anything related to the company for posting Research about awareness for the whole year Research about different holidays All research related to the Elderly and medically Schedule meetings October 2018 – October 2019 Metrics Call Services Facebook Page Curator Gathering information relevant to a particular topic or area of interest, usually with the intention of adding value Budgets the amount in a specific time January 2018 – August 2019 Metrics Call Services Illusive Creations Data Entry Specialist Our team excels at utilizing all relevant social media platforms to get customer’s message across. We're regularly scanning the web for trending platforms so that customer’s brands are there before their competitors'. Our team is proficient in all the industry's latest online advertising methods, channels, and technologies necessary to deliver customer’s message to their desired audiences. November 2016 – May 2018 Trax Technologies Asia, Inc. Carrier Account Manager Customer Management Carrier Account Management (CAM) Service Primary Point of Contact (POC) for all CAM services Provide CAM deliverables on time, in quality and within budget for the contracted managed service. Active management of Carrier Account and thorough knowledge of the integration and delivery of the CAM services product within the operations teams. Proactively examine potential areas for improvement of existing processes Provide timely assistance and/or guidance to carriers on how to resolve Shipper and Carrier’s billing concerns or issues (i.e. data, duplicates, FA, payments) Triage customer submitted requests Relationship Management Manage the Carriers (within Trax/Customer guidelines) with the goal to ultimately increase overall customer satisfaction with TRAX products and services. Improve overall customer satisfaction with Trax products and services through providing Quality CAM Service to Shippers and Carriers Metrics Management KPI & Metric Management and Improvement Manage the Carrier KPI and Metrics with the goal to ultimately increase overall customer satisfaction with TRAX products and services. Customer Metrics: Focal point for monitoring and improvement plans for key customer metrics. Statement of Work compliance Work within Client contract and statements of work; explaining Client requirements to carriers. Ensure all Statement of Work requirements are in compliance and that the customer has a mutual understanding of the contracted deliverables. Escalate to Engagement Management and Account Management where there is a disagreement SLA Compliance On-time Submission and Processing of invoice On-time Response to Carrier and Shippers on issues or inquiries On-time delivery of actions requested in by Customer thru inhouse tool On-time Invoice Payment and Booking On-time and accurate execution of MEC/QEC/YEC Deliverables 100% Server and Comm Center uptime Exception Management Ultimate goal is to eliminate defects within manageable level as well as ensuring timely processing of invoices Issue Management: Ownership of the customer issue/action tracker, working with shipper, carrier and operations teams to understand root cause and resolve issues. Manage the exception through ensuring that Action Owners (customer/Trax) provide timely response and action to identified issues. Understand the customer business goals to ensure Trax is offering a mutually profitable solution to a problem. Drive Root Cause Analysis and Defects elimination Ensure timely loading of templates and accurate Rating Logic setup/changes Reports and Reconciliation Drive issue resolution and provide proactive support that arise on day-to-day operations Review the Aging Report (AR) before the periodic calls with the carriers to proactively identify the root cause of the issues with the assistance of the Trax Customer teams. Analysis and fixing of carriers billing issues. Accurate and timely delivery of reports as contracted with customer (Reconciliation Report, Customer Review Template, Trax Review Template) Takes and keeps Minutes of the meeting for both recon and rating issues discussion Identify and drive items for defects elimination Provide inputs to Engagement & Account Management for monthly and quarterly business reviews for assigned carriers Monthly Business Reviews and Quarterly business reviews for assigned carriers September 2015 – October 2016 Dreamscape Networks Inc. Business Development Specialist ►Job is to work with customers to think through and develop a personal/business website. ► Will take the time to ask the right questions to tailor fir the right need from the customers’ requirements uniquely. ► Professional knowledge and industry experience make Business Development Specialist an excellent resource for the first-time customers who are making an online presence and needs fresh ideas to kick start his or her business. •Initial and Follow-up Calls •Email Correspondence •Make 40+ outbound phone calls a day to current customers. •Send promotional information. •Maintain accurate and complete notes in customer database. January 2015-May 2015 [24]7 Customer Philippines Inc Time Warner Cable Technical Support Level 2 ►Troubleshoot with TWC subscribers who are having difficulty with internet services utilizing all available diagnostic tools. Once problems are resolved, agents are required to introduce new services or products to these customers following a specified sales process and must a meet a monthly sales quotas. ►Resolve complex data problems that involve local network issues, email issues, modem trouble and other company owned equipment and/or software configurations. ►Utilize reasoning and critical thinking skills, identify appropriate fix agent and resolve single-user issues. ►Assist voice customers when needed, including but not limited to calling customers to confirm issue resolution. ►Assist, coach, train all support representatives on work-related procedures and products. ►May review tickets for potential system issues to escalate to different group as needed. May assist with error trending, analysis and feedback sessions ►Works with supervisors to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures. ►Needs to be able to provide exceptional customer service, works various schedules including on-call support and performs other duties as assigned. ►Supports all department and company goals and objectives. September 2014 – December 2014 REVA “Real Estate Virtual Assistant” (Company Bankrupt) Marketing Team Leader ► Manages team ► Client communication ► Team Planning ►Coaching November 2013 – September 2014 Author Solutions Inc. AuthorHouse Submissions Representative (Production) ► Explains what customers should expect as their book moves through our company and will help them submit their materials in the proper format. ► Help customers resolve any problems or any submission issues. ► Responsible to contact the author by telephone upon entry of contract and assist him in submitting his materials and to personally evaluate the materials for submission issues. •Initial and Follow-up Calls •Email Correspondence •Materials Evaluation •Scheduling Account to Production July 2012 – October 2013 Author Solutions Inc. AuthorHouse Marketing Consultant (Sales) ► Job is to work with customers to think through and develop a marketing plan for their book. ► Will take the time to ask the right questions to tailor a marketing package that fits the customers’ requirements uniquely. ► Professional knowledge and industry experience make Marketing Consultants an excellent resource for the first-time author to the one who's published before and needs fresh ideas to kick start his or her publishing career. •Make 50+ outbound phone calls 80% a day to current authors. •Send promotional information 10% and book quotes to authors. •Maintain accurate and complete 10% notes in customer database. March 2012 – June 2012 Stream Global Services Dell Optilat (Optiplex & Latitude) Chat Technical Support ► Vast working experience supporting Dell computer products. Profound knowledge of all PC components and software. ► Significant experience repairing Computer Systems, working knowledge of diagnostics and repair of Apple computers. Strong troubleshoot and supporting, Windows XP, Windows 7. Ability of wireless LAN protocols. ► Good communication skills (verbal & written) Positive attitude, proactive, self-starter, action & results oriented. Continuous learning orientation, keep abreast of new & emerging technologies, diagnostic & problem resolution skills. Hardware Support (Printer / Scanner / Projector / PDA) and Software Support (MS Office, Adobe, WinZip) December 2011– February 2012 Stream Global Services XBOX 360 Hardware Voice Technical Support ► Supporting game console and XBOX wireless connectivity problems. ► Troubleshooting hardware and software problems and provide repair if necessary. ► Customer support is immediately provided if problems are conveyed. June 2010 – November 2011 Stream Global Services INTUIT QuickBooks Pro & Premier: Business Applications / Networking / Technical / Installation Support Including Sales INTUIT QuickBooks Enterprise: Business Applications / Networking / Installation / Technical Support Including Sales ► QuickBooks is a financial software that business owners usually use to help keep records of their business information. ► Receive calls from business owners that needs help in keeping data and the accounting part of their business. From creating invoices, billing and other important tasks needed by the customer. Mainly, helps in the how to's of the software. ► Does troubleshooting in terms of downloading updates, new tax forms, etc. Assist customers from downloading, installing and making sure that the software works properly and would not corrupt their data. ► Also to make sure that the computers in the network would be able to open the software with the data without problems. ► We also offer upgrades such as handy credit card swipe machines to business owners. September 2009 – May 2010 Stream Global Services INTUIT QuickBooks: Payroll Technical Support ► Help business owners calculate and report their payroll taxes. ► Also make sure to pay their employees on time with the correct employee data for right salary. Volunteer Work: Singles Fellowship: (February 2019 - October 2021) ► Photographer ► Video Editing ► Social Media Manager ► Events creation & Landing pages Solo Parents Ministry: (June 2019 - October 2021) ► Core Lead Team - Decision Making, Planning, Implementing ► Photographer & Videographer ► Social Media Manager ► Content Creation ► Video Editing ► Events creation & Landing pages ► Graphics Creation Outreach Ministry: (April 2019 - June 2020) ►Core Lead Team - Decision Making, Planning, Implementing ►Photographer & Videographer ► Social Media Manager ► Content Creation ► Video Editing ► Events creation & Landing pages ► Graphics Creation Extracurricular activities: Youtube/Instagram/Facebook: ► Videographer ► Content Creation ► Video Editing Personal Information Date of birth June 28, 1988 Place of birth Manila Citizenship Filipino Sex Female Race Filipino-Chinese Marital status Single Parent