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My professional journey began as a Customer Service Representative in a BPO firm, a role I held for one year. During this time, I was responsible for handling sales and customer service across three different business lines.My commitment to providing exceptional service and my ability to handle complex customer queries made my tenure as a representative both challenging and rewarding. After a year, my hard work was recognized and I was promoted to an Associate Trainer. In this role, I was able to share my knowledge and experience with new recruits, helping them to understand the intricacies of the business. My responsibilities also included developing training materials and conducting workshops to enhance the skills of our team. After another year of dedicated service, I was promoted to the position of Team Leader. As a Team Leader, I was responsible for guiding my team, setting targets, and ensuring that we met our goals. I also played a pivotal role in conflict resolution, team building, and maintaining high levels of team morale. Despite a temporary lay-off due to a decrease in call volume, my year as a Team Leader was a valuable experience that honed my leadership skills and prepared me for future challenges.