Joy B. – Virtual Assistant | E-commerce Expert | Operations Manager

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Virtual Assistant | E-commerce Expert | Operations Manager

𝐇𝐞𝐲 𝐭𝐡𝐞𝐫𝐞! Need a Rockstar Virtual Assistant or Operations Lead Manager? I'm happy to provide you with a solution. My experience in the Virtual world for almost 4 years and the eCommerce field is ready to serve your business. I am the Virtual Assistant that can help you regarding the products and services of your company. Expert in eCommerce, online store, eBay, Etsy, and MBA. I am trained and can handle Shopify store especially in dropshipping, answering emails, chat and confident taking phone calls. I have background knowledge in Photoshop and handling a Team of Agents would be a big plus for my experienced. You can check my previous job to prove myself. I looked forward to working with you soon and Thank you for taking the time visiting my profile! 𝐀𝐬 𝐚 𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫 ✎ I monitor agents progress to make everyone is working efficiently and productive ✎ Give them one on one coaching for their Stats to work efficiently ✎ Giving them task and training guidelines to complete the assigned task and quota. ✎ Taking over the conversation between clients and agents to make sure every customer is happy with the service and provide positive feedback base on their customer experience. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 ✎ Assist all of the customer's concerns that they have. ✎ Provide negotiations with the client's dispute request base on the company policy ✎ Manage chats for all the orders request and inquiry using the platform ( Zendesk, Drift, etc..) ✎ Assuring clients to resolve their concerns and getting positive feedback afterward 𝐀𝐬 𝐚 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 (E-commerce) ✎ Manage all task given daily ✎ Provide accurate details and provide all the files in sequence. ✎ Gained more knowledge and help the company to grow. ✎ Sends daily reports to the client. ✎ SEO listings 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐃𝐞𝐬𝐢𝐠𝐧 𝐑𝐞𝐯𝐢𝐞𝐰𝐞𝐫 ✎ Review projects from customers who have submitted their projects for designing. ✎ Sent messages to the customers for the following: confirmation of projects, follow up for necessary information that might be missing in a project, provides feedbacks to both customers and account managers about the design projects ✎ Identify and ensures that all project essentials and elements are readily available for designers to work on. If there is any missing element or information, I able to identify and revert back to the customer about it. ✎ Coordinates with Account Managers and Quality Assurance for updates and feedbacks ✎ Communicate with the rest of the design team when necessary regarding crucial projects. 𝑰𝒇 𝒚𝒐𝒖'𝒓𝒆 𝒊𝒏𝒕𝒆𝒓𝒆𝒔𝒕𝒆𝒅, 𝒍𝒆𝒕'𝒔 𝒕𝒂𝒍𝒌! 𝑰 𝒘𝒂𝒏𝒕 𝒕𝒐 𝒃𝒆 𝒑𝒂𝒓𝒕 𝒐𝒇 𝒂𝒏 𝒐𝒓𝒈𝒂𝒏𝒊𝒛𝒂𝒕𝒊𝒐𝒏 𝒘𝒉𝒆𝒓𝒆 𝒎𝒚 𝒂𝒄𝒒𝒖𝒊𝒓𝒆𝒅 𝒌𝒏𝒐𝒘𝒍𝒆𝒅𝒈𝒆 𝒎𝒂𝒚 𝒃𝒆 𝒇𝒖𝒍𝒍𝒚 𝒖𝒕𝒊𝒍𝒊𝒛𝒆𝒅 𝒕𝒐 𝒔𝒆𝒓𝒗𝒆 𝒕𝒉𝒆 𝒊𝒏𝒔𝒕𝒊𝒕𝒖𝒕𝒊𝒐𝒏 𝒘𝒊𝒕𝒉 𝒄𝒐𝒎𝒑𝒆𝒕𝒆𝒏𝒄𝒆 𝒂𝒏𝒅 𝒊𝒏𝒕𝒆𝒈𝒓𝒊𝒕𝒚. 𝑨𝒏𝒅 𝒕𝒐 𝒅𝒆𝒗𝒆𝒍𝒐𝒑 𝒎𝒚 𝒔𝒌𝒊𝒍𝒍𝒔 𝒊𝒏 𝒂𝒍𝒍 𝒂𝒔𝒑𝒆𝒄𝒕𝒔 𝒕𝒉𝒂𝒕 𝒘𝒊𝒍𝒍 𝒐𝒑𝒆𝒏 𝒏𝒆𝒘 𝒐𝒑𝒑𝒐𝒓𝒕𝒖𝒏𝒊𝒕𝒊𝒆𝒔 𝒇𝒐𝒓 𝒂 𝒈𝒓𝒆𝒂𝒕𝒆𝒓 𝒉𝒆𝒊𝒈𝒉𝒕 𝒐𝒇 𝒄𝒂𝒓𝒆𝒆𝒓 𝒂𝒅𝒗𝒂𝒏𝒄𝒆𝒎𝒆𝒏𝒕.

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Hire Joy for: VA for E-commerce, VA for Amazon FBA, VA for Retail, VA for Digital Agencies, VA for SaaS