Virtual Assistant | E-commerce Expert | Operations Manager
๐๐๐ฒ ๐ญ๐ก๐๐ซ๐! Need a Rockstar Virtual Assistant or Operations Lead Manager? I'm happy to provide you with a solution. My experience in the Virtual world for almost 4 years and the eCommerce field is ready to serve your business. I am the Virtual Assistant that can help you regarding the products and services of your company. Expert in eCommerce, online store, eBay, Etsy, and MBA. I am trained and can handle Shopify store especially in dropshipping, answering emails, chat and confident taking phone calls. I have background knowledge in Photoshop and handling a Team of Agents would be a big plus for my experienced. You can check my previous job to prove myself. I looked forward to working with you soon and Thank you for taking the time visiting my profile!
๐๐ฌ ๐ ๐๐๐๐ฆ ๐๐๐๐๐๐ซ
โ I monitor agents progress to make everyone is working efficiently and productive
โ Give them one on one coaching for their Stats to work efficiently
โ Giving them task and training guidelines to complete the assigned task and quota.
โ Taking over the conversation between clients and agents to make sure every customer is happy with the service and provide positive feedback base on their customer experience.
๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐๐ซ๐ฏ๐ข๐๐ ๐๐ฉ๐๐๐ข๐๐ฅ๐ข๐ฌ๐ญ
โ Assist all of the customer's concerns that they have.
โ Provide negotiations with the client's dispute request base on the company policy
โ Manage chats for all the orders request and inquiry using the platform ( Zendesk, Drift, etc..)
โ Assuring clients to resolve their concerns and getting positive feedback afterward
๐๐ฌ ๐ ๐๐ข๐ซ๐ญ๐ฎ๐๐ฅ ๐๐ฌ๐ฌ๐ข๐ฌ๐ญ๐๐ง๐ญ (E-commerce)
โ Manage all task given daily
โ Provide accurate details and provide all the files in sequence.
โ Gained more knowledge and help the company to grow.
โ Sends daily reports to the client.
โ SEO listings
๐๐ซ๐จ๐ฃ๐๐๐ญ ๐๐๐ฌ๐ข๐ ๐ง ๐๐๐ฏ๐ข๐๐ฐ๐๐ซ
โ Review projects from customers who have submitted their projects for designing.
โ Sent messages to the customers for the following: confirmation of projects, follow up for necessary information that might be missing in a project, provides feedbacks to both customers and account managers about the design projects
โ Identify and ensures that all project essentials and elements are readily available for designers to work on. If there is any missing element or information, I able to identify and revert back to the customer about it.
โ Coordinates with Account Managers and Quality Assurance for updates and feedbacks
โ Communicate with the rest of the design team when necessary regarding crucial projects.
๐ฐ๐ ๐๐๐'๐๐ ๐๐๐๐๐๐๐๐๐๐
, ๐๐๐'๐ ๐๐๐๐! ๐ฐ ๐๐๐๐ ๐๐ ๐๐ ๐๐๐๐ ๐๐ ๐๐ ๐๐๐๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐ ๐๐ ๐๐๐๐๐๐๐๐
๐๐๐๐๐๐๐
๐๐ ๐๐๐ ๐๐ ๐๐๐๐๐ ๐๐๐๐๐๐๐๐
๐๐ ๐๐๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐๐๐๐๐ ๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐๐
๐๐๐๐๐๐๐๐๐. ๐จ๐๐
๐๐ ๐
๐๐๐๐๐๐ ๐๐ ๐๐๐๐๐๐ ๐๐ ๐๐๐ ๐๐๐๐๐๐๐ ๐๐๐๐ ๐๐๐๐ ๐๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐๐๐๐๐๐๐ ๐๐๐ ๐ ๐๐๐๐๐๐๐ ๐๐๐๐๐๐ ๐๐ ๐๐๐๐๐๐ ๐๐
๐๐๐๐๐๐๐๐๐.