To impart my years of experience and enhance my knowledge and ability where I can significantly convey my dedication and commitment towards excellence.
With almost 9 years of professional career in banking/financial industry with background in customer service. And more than 7 years length of service abroad with the World’s Top Airport Retailer Industry.
Experience
Dates: December 2012 – July 2020
Cashier/Exchange Bureau: Dubai Duty Free – Dubai International Airport, Dubai, UAE
Cash Office/Finance Staff: Dubai Duty Free – Dubai International Airport, Dubai, UAE
• Handles 35 different kinds of foreign currencies.
• Ensures all cash collections are properly deposited and accounted for.
• Provides back office support to shop floor with regards to change in currency, coins & their documents.
• Assists in the general operations of Exchange Bureau.
• Performs duties and tasks in Cash Office:
- Counts and confirms all change floats.
- Receives the shift cash sales from sales staff at the end of every shift, counts and confirm the sale with the cash paying slip.
- Issues receipt to the sales staff as a confirmation of the receipt of the cash.
- Obtain signed acknowledgement from sales staff for any irregularities in cash like counterfeit and out of circulation notes and irregularities in Traveler’s Cheque, etc.
- Amalgamates cash collected from all cash points.
- Responsible for data entry of the Cash Paying in Slips in Oracle APPS.
- Reconciles physical cash with the total sales as generated by the system.
- Prepares cash sales report for the shift, checks continuity of the CPS in order to identify any missing CPS numbers.
- Ensures enough small denomination notes or coins in the change floats.
- Prepares additional cash float trays for collection by the incoming sales staff where ever such arrangements are made.
- Arrange the Credit Paying Slips for every shift according to ECR and submit to Accounts Office.
- Gives cash change to the shop floor staff during the shift.
- Reimburse Petty Cash payments to the staff.
- Conducts regular cash spot checks on the shop floor ECR’s and also conducts physical spot checks of shop counters with countable items.
- Co-operates with the Supervisor and colleagues, assist colleagues as and when needed.
- Ensures that working area (Cash Office/Exchange Bureau) is clean and tidy at all times.
Dates: July 2008 – June 2012
Senior Teller: United Coconut Planters Bank
• Handles the branch cash vault, and attends the daily cash requirements of the tellers and marketing associates.
• Processes telegraphic transfers FCDU and Peso, inform clients regarding their checking accounts for funding or accounts verifications.
• Verifies and authenticates clients’ signatures on checks, withdrawal slips and other documents being presented.
• Handles and monitors the availability of supplies used by the branch as well as requisitions to other departments/suppliers.
• Daily and monthly checking of branch supplies and accountable forms.
• Dissemination of supplies to tellers and branch officers.
• Administers the tellers, prepares evaluation and monitors their daily tasks.
• Attends to clients’ needs, queries and complaints.
• Handles outward clearing of checks and coordinates with the bank’s inward clearing department relative to inward checks with technicalities.
Dates: September 2003 – June 2008
Teller: United Coconut Planters Bank
• ‘ FRONT LINERS ‘ of the bank.
• Directly communicates and handles clients’ transactions.
• Directly handles cash for deposits and withdrawals or check encashments of clients.
• Awarded “CUSTOMER SERVICE EXCELLENCE” last October, 2007 with
95% in customer service survey result.