SOCIAL MEDIA MANAGER | CUSTOMER SUPPORT | VIRTUAL ASSISTANT | ECOMMERCE/SHOPIFY | EXECUTIVE ASSISTANT | SALES TRAINER
Hi, My name is Dhee! :)
Please take time to read and consider my application.
My video introduction:
https://goo.gl/z6Zq6n
Copy of my Customized CV >
[hidden][hidden]/s/jsytqpx785c5fc4/Divina Romero Updated Customized CV..pdf?dl=0
Speedtest:
Main line
75mbps (Converge)
https://ibb.co/FW7BGsj
Back up: 8mpbs
https://ibb.co/DYVgGzK
System Unit.
https://ibb.co/7GKBwhW
My mini home office set up:
Desktop and two laptops
https://ibb.co/w094wDH
Typing Test result:
https://ibb.co/fr7g2wv
Here is the copy of my voice recording
[hidden]/i/s05Y9uvzXkwN
Website:
https://divine22[hidden][hidden]
/dhee
Sample Blog:
https://dheeromero352574224.[hidden]/2018/04/16/dhees-va-journey/
https://dheeromero352574224.[hidden]/2018/06/02/things-i-learned-as-a-young-mom/
My Startup Sample Graphic Designs:
[hidden][hidden]/artaholicbydhee/
Sample work for my client and personal designs
https://goo.gl/fAABba
for more continue reading to see other pages, I've handled. :)
I am a Versatile VA!
PREVIOUS RESPONSIBILITIES AND DUTIES:
1. Email Management/Filtering
2. Booking appointments with clients
3.Following up with clients/customers (sending thank you and other reminder emails)
4. Receptionist duties (answering occasional calls)
5. Calendar Management
6. File Management (organizing files using Dropbox etc)
7. Database building (eg. updating email or contact lists on your CRM)
8. Research on certain topics for blog posts, newsletters or others
9. Personal errands (purchasing gifts for loved ones/family members online)
10.Hotel and Flight Booking
11. Taking down minutes of meetings
12. Creating basic reports (reports on weekly tasks, deliverables, sales)
13. Preparing Slideshows (Powerpoint Presentations)
14. Liaison between you and other team members
15. Recruitment (source for other team members like writers or graphic artists)
16. Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, Youtube)
17. Manage and update Social Media Accounts
18. Manage Blog (Basic WordPress Skills)
19. Publish posts on Blog (content you provided)
20. Filter and reply to comments on your blog
21. Blog commenting (to increase links to site)
22. Participating in discussion forums or message boards.
23. Create a regular publishing schedule.
24. Leverage the right tools to manage your content.
25. Create, curate, and manage all published content (images, video and written).
26. Deliberate planning and goal setting
27. Develop relevant content topics to reach the company’s target customers.
29. Development of brand awareness and online reputation
28. Content management
29. Administrate the creation and publishing of relevant, original, high-quality content.
30. Identify and improve organizational development aspects that would improve content.
31. Strategy planning
32. Community management
33. Tactics and execution
34. Creative mindset
35. Analytical skills
36. Design (Graphics and Videos)
37. Adaptability
38. Create, curate, and manage all published content (images, video and written).
39. Customer Service / Community Engagement / Management
39. Content creation
40. Project management
41. Basic Marketing analytics
42. Answering support tickets (Zendesk, Intercom, Helpscout, Helpcrunch)
43. Transcribing Audio
KPI'S
-Audience Growth
- Audience Profile
- Audience Engagement
- Content Reach Engagement by Content
- Type Leads Response Rate and Quality
- Negative Feedback
I am very much interested in joining your prestigious company since I find that I could be an asset by providing my knowledge and skills.
You should hire me because I am reliable. I know reliability is a must in a virtual assistant. No matter how qualified you are or how cheaply you work, you will lose clients if they can’t rely on you. I believed that improving your attitude is much more complex than improving your skills.
My experiences with different companies have prepared me to take more responsibility in a fast-paced environment. I bring exceptional organizational skills, good work ethic and the ability to maintain the confidentiality of records and typed information using my good communication skills and command of written and verbal English.
I am very familiar with the task and would welcome the opportunity to speak with you about how I could help increase your company's growth. My six years of experience in Customer Service and two years as Virtual Assistant it has given me an overall knowledge of this industry which is directly applicable to your interest.
I am a Social Media Associate/Manager/Marketer/Assistant and Content Creator for Instagram & Facebook.
This is a Clothing line in the US, Furniture Company in Canada & Random pages for babies, Wedding and natural hair feature page, E-commerce that sells T-shirt in Amazon, Selling Maternity Clothes, and for a blog future purpose. My main responsibility would be keeping the social engagement. Part of Our mission is to successfully grow and foster several social media communities with the niche that we can monetize into monthly customers and coaching partners within our network marketing business. Also, I do some social media marketing plan. We make catchy captions, editing photos. We create trending hashtags, editing video(GIF) and thinking latest trend and always making contents that will get more audience and we also focus on social engagement I also see myself as a viewer and to imagine what I want to see. So that the clients will be interested to follow and buy from us most of the sales is coming from Instagram. I also have experience handling other social media sites.
Managing messages and comments and daily posting is also part of my task each day. I have experience contacting influencers and identify the right person to collaborate by using social media tools, apps and websites for each platform and also do the communication to close the deal.
Instagram and Facebook pages:
[hidden] - IG&FB
[hidden] - IG&FB
[hidden] - IG&FB
[hidden] - IG&FB
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and these are just new pages I have I'm starting to build.
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I have experience other social media such as Twitter(I have taken a course in Udemy for Twitter) LinkedIn and Pinterest.
I have knowledge of Slack, Last Pass, Discord, Dropbox, Gmail docs, spreadsheet, Calendar, (Calendly) drive, hangouts, Telegram, Hub staff, Screen monitor, Timeproof, TimeDoctor, Asana, Trello, Hootsuite, Buffer, Sprout, Viraltag, SocialPilot.
Instagram Scheduler
- Planoly
- Later
- Apphi
- Preview
CRM(peerCRM, Sugar CRM, Hubspot) toggl, Shopify, Oberlo, Dropified, Kajabi, Airtable, Intercom, Freedcamp, Zendesk, Helpscout, Outlook, Helpcrunch, Jvzoo, SemRush.
I have basic experience building landing pages using Kajabi.
I have experience handling Social media marketing tools and strategies.
I have basic graphics skills for editing photos using Canva, Crello, VSCO, and Pixlr.
I am also in the process of adding skills for Photoshop, Illustrator for photo editing(basic level) and Open shot video editor for video editing.
I'm proficient with Microsoft Office suite including Word, Excel, Outlook, Access, and PowerPoint. I'm very comfortable using these programs.
I also wanted to share my other skills/experience that might help you in the near future.
I always believe that knowing your candidate would be a great start of building a relationship.
I understand that quality customer service is essential to a successful business and I take pride in filling that role. I’ve worked in various customer service roles over the course of my career.
I was a Sales Trainer for a Telco US account I mainly handle the Product Training and some of the Communications Training. I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills.
I was a customer service representative for almost 6 years. I've handled US and UK account this is with a combination of inbound, outbound, email, admin task & live chat support with a different line of business such as Banking, Financial, Lending, Travel, Sales, and Telco.
In addition, I possess personal qualities that make me an ideal candidate for this position. I enjoy speaking with people and finding solutions to meet their needs.
I am able to remain calm and positive even when those around me are feeling stressed and anxious, and I am usually able to help others and remain calm as well. I work well independently and require very little direct supervision to successfully complete my job.
Moreover, I am an energetic worker who is able to give as much effort and dedication to my last call of the day as I am to the first.
I know I can share my expert skills and knowledge that can help the company grow. I am willing to undergo training, I am willing to learn and I am self-motivated and I always enjoy being challenged because I know this will help me to improve my skills and to earn experience that I can use in the future.
I am a quick learner, always getting attention to details, I have the ability to multi-task. I am good at time management. I wanted to discover and explore new things to help me grow.
I hope you can consider me for this position.
I look forward to hearing your positive reply soon.
Skype [hidden]: Dhee Romero VA
Whats app: +[hidden]94
Thanks,
Dhee