Hire Virtual Assistant In The Philippines

When junior support representatives encounter challenging or escalated customer cases, I step in to provide guidance and expertise in resolving these issues efficiently either through inbound/outbound call, email, video call or live chat. I may also serve as a point of contact for difficult customer inquiries. In some cases, I may be responsible for handling specialized customer accounts or situations, such as VIP or high-priority customers, to ensure their unique needs are met. I have been awarded Leadership Excellence Award for my leadership and expertise in handling escalated customer cases, providing guidance to junior representatives, and serving as a point of contact for challenging inquiries.