Hire Virtual Assistant In The Philippines

Been in the BPO industry for more than five years and held support functions. Vast experience of providing reports and analysis and profile management. Last major project was to oversee a team that supports more than fifteen programs with nearly fifteen thousand employees. Key objective is to maximize agent phone occupancy by ensuring that all agents have the proper tools and accesses and accurate handling of employee lifecycle in client systems access (onboarding, maintenance, support, and termination). Major accomplishments include launching new programs and lines of businesses, pioneering reports for new accounts, migrating employees from one site to another, and participating in business continuity plans.