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• Providing introductory information to prospective and new customers • Ensuring that consumers are satisfied with products or services by handling complaints and inquiries • Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases • Determining the quickest, most effective ways to answer a client’s or customer’s questions • Escalating queries and concerns, when necessary • Troubleshooting common issues with products or services • Working with a team of CSRs and other departments to find appropriate solutions to problems