Hire Virtual Assistant In The Philippines

Knowledge in using Salesforce/ Workday/ Genesys Cloud Systems; Receive inbound inquiries via multiple channels (phone, email, fax, web-form, chat), clarify the need, answer the inquiries and assist in the resolution of concerns; Assist and encourage users / customers to make effective use of self-service options, systems, products, services, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Shared Services available to them. Knowledge in using SAP, CRM, and Zendesk Systems / Creating Sales Orders / Creating POD & Jobsite Accounts / Complaints Management / Dispatch Scheduling / Commiting of Payments. Planning and scheduling meetings; Transcribe the minutes of the meeting; Researching and organizing data to represent the senior management, which may include directors, executives, and committees; Compiling expense reports; Handling memos, reports, invoices, and related documents, including sensitive information.