Hire General Virtual Assistant In The Philippines

Summary of Qualifications: 1. Provide customer support with DirecTV thru communication on how to resolve, and produce accurate, and recommended solutions to each customer's concerns. It’s not like I talk a lot but I ask key questions to determine the root cause of every concern. 2. I was part of a specialized team that proactively called calling customers for technical support and service dispatch to set up appointments. I use my interpersonal skill to grow in this new project and use feedback as part of my task to gain more leads. 3. As a supervisor. I manage, guide, oversee, and perform tasks needed to attain brand goals for every release of an exclusive or limited edition. Perform admin tasks and deliver at the end of the day the results or sales. Highly collaborative with the team to attain specific goals. I achieved numerous results in gaining regular customers to sustain the business. Professional Experience ________________________________________ August 23, 2019 – May 05, 2023 AT&T and DirecTV Teleperformance Antipolo Technical Support Representative • I attain significant rewards in one of the categories in selling insurance for about 5 months in a year. • I was part of the Unified technical care in the same contact center. I was in charge of helping new hires in the team as their support and building them the right solution in every concern to achieve quota. • Propose a new flow of resolution to the DirecTV developer on how to make sure that the solution is correct by using our,” Raise your hand” portal. ________________________________________ April 06, 2021 – April 05, 2022 DirecTV Teleperformance Antipolo Outbound Support Representative • I was a pioneer of a new project proposed by one of the clients in DirecTV. We manage, modify and report concerns to the new software that we are using. We are able to minimize errors due to our substantial report and make sure all things are in place. • As an outbound technical support, I have successfully completed the monthly quota for the specific goals and initiatives. • Meeting deadlines and ever-changing compliance with the new project were all challenges and that makes the project strong and valuable to the company. ________________________________________ November 28, 2013 – April 11, 2019 Primer Group of Companies Malate, Manila Supervisor • I am the supervisor for about 5 years in a retail store and successfully achieved quota for 2 consecutive years that no other concept store achieved for the year 2016-2017 in the company. My interpersonal, collaborative, and communicative approach always pays off. • I handle the store that is the first in the Philippines to release a limited edition of sneakers collaboration by Jeff Staple and Woody of Sneakerfreaker. We release the limited-edition Nike Airmax Zero Pigeon for about 75 pairs worldwide and was sold out within the day. • I was given the chance to further my career and enroll in a training and development class sponsored by the company all-expense paid.