Zam K. – Virtual Assistant | Customer Success & Sales Specialist | Admin & E-commerce Expert

Q: Can I interview Zam before hiring?

Absolutely! You can request a video interview with Zam before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Zam work in?

Zam is based in Uganda and can adjust their schedule to overlap with your business hours.

Q: Can Zam work full-time and weekends?

Yes, Zam is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Zam use?

Zam is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Zam start?

Zam can typically start within 24-48 hours after you finalize the contract.

Q: Does Zam sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Zam to sign.

Uganda

per hour

$1,120

per month

5.0(0 reviews)

Uganda

Last active: recently

💻Technical Readiness

⌨️ Typing Speed35 WPM

📶 Connection59 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Zam

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Request an interview
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About Zam K.

Looking for a reliable virtual assistant | customer success & sales specialist | admin & e-commerce expert ? Zam has spent 4 years mastering this role. Day-to-day tasks span Coding, Bookkeeping, Customer Support, Data Entry. Start at $7 per hour, or $1,120 monthly for 40 hours/week.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Zam's Rate

🎉You save $3,680/month = $44,160/year

Profile Summary

Virtual Assistant | Customer Success & Sales Specialist | Admin & E-commerce Expert

🔹 Customer Support (Phone, Email, Chat) 🔹 Lead Generation & Sales 🔹 Digital Marketing & E-commerce 🔹 Finance & Bookkeeping 🔹 Project & Admin Management Hi, I’m Zam Kisakye, a results-driven Virtual Assistant with expertise in customer service, sales, lead generation, finance, and marketing. I’ve worked across industries like banking, e-commerce, healthcare, education, and aesthetics, helping businesses optimize workflows, increase revenue, and boost customer retention. I specialize in: ✅ Customer Support & Success – Multi-channel support, CRM management, and retention strategies. ✅ Sales & Lead Generation – Cold outreach, appointment setting, and high-converting sales funnels. ✅ Finance & Administration – Billing, invoicing, reconciliations, and bookkeeping. ✅ Marketing & Social Media – Content scheduling, email/SMS marketing, and engagement strategies. Whether you need a customer success expert, a sales strategist, or a finance-savvy VA, I’m here to help your business grow efficiently! 🚀 📌 What I Bring to the Table: 🔹 Customer Success & Support ✔ Multi-channel support (Phone, Email, Live Chat, Social Media). ✔ CRM management (HubSpot, Salesforce, Zoho, GoHighLevel). ✔ Customer retention strategies to boost satisfaction and loyalty. ✔ Handling support tickets, refunds, disputes, and escalations. 🔹 Sales & Lead Generation ✔ Cold outreach (calls, emails, LinkedIn DMs) to book high-value appointments. ✔ Nurturing leads via LinkedIn, Facebook, and Instagram. ✔ Sales funnel optimization and lead conversion strategies. 🔹 Digital Marketing & E-commerce Support ✔ Social media management & content scheduling (Canva, Later, Buffer). ✔ Email & SMS marketing (Klaviyo, Mailchimp). ✔ E-commerce operations – Order management, inventory tracking, and dispute resolution (Shopify, Printify). 🔹 Finance & Bookkeeping ✔ Invoicing, reconciliations, financial reporting (QuickBooks, Xero, Flexcube). ✔ Accounts Payable/Receivable & payroll processing. ✔ Budgeting & financial analysis. 🔹 Project & Admin Support ✔ Calendar & Email Management (Gmail, Outlook). ✔ Research, Data Entry & Report Preparation. ✔ Task & Timeline Management (Asana, Trello, ClickUp, M[hidden]). ✔ SOP Documentation & Team Coordination. 🛠 Tools & Platforms I Use 🔹 CRM & Customer Support – HubSpot | Salesforce | Zoho | Zendesk | GoHighLevel | Intercom | Tawk.to 🔹 Finance & Admin – QuickBooks | Xero | Flexcube | Excel | Google Workspace 🔹 Marketing & E-commerce – Canva | Klaviyo | Shopify | Printify | Later | Mailchimp 🔹 Project & Collaboration – Asana | Trello | ClickUp | M[hidden] | Notion | Slack 🔹 Communication – Zoom | Microsoft Teams | ConnectTeams | Google Workspace 💼 Work Experience: 🔹 Customer Service Specialist | Astranti (UK) | 2025 – Present 📌 Providing multi-channel customer support & student assistance. 🔹 Sales, Finance & Admin Assistant | Fraser’s Mathematics Solutions (USA) | 2024 – 2025 📌 Managed CRM, processed invoices, and assisted in sales outreach. 🔹 Customer Service & Virtual Assistant | Pretty Perfect You Aesthetics Clinic (USA) | 2024 📌 Client scheduling, lead generation & marketing support. 🔹 Admin & Finance Lead | Rind Pharma (UK) | 2021 – Present 📌 Overseeing finance, administration & executive support. 🔹 Various Roles | I&M Bank Uganda | 2014 – 2021 📌 Branch Operations Manager – Led banking operations & team performance. 📌 Customer Service Officer – Handled client services & inquiries. 📌 Procurement & Admin Officer – Managed vendor contracts & procurement. 🎓 Education & Certifications: 🎓 Bachelor’s in Business Administration (Accounting) | Kampala University, Uganda 📜 Virtual Assistance Program & AI Fundamentals | ALX Africa | 2024. 📜 Work flow Specialist| Asana Academy Mar 2025 💡 Let’s Connect & Work Together!

Hourly Rate

$1,120

Monthly (Est.)

Freelance

Availability

4 years

Experience

Jobs Done

Skills & Expertise

Coding Bookkeeping Customer Support Data Entry Email Handling Virtual Assistant Medical CRM Finance Administrative Support

Languages

EnglishFilipino

Industries Supported

Hire Zam for: VA for Accounting Firms, VA for Small Business, VA for Insurance, VA for Healthcare, VA for Finance

Client Reviews

👩

Sarah Johnson• 1 week ago

ShopifyPlus Store

Zam is the best VA I've ever worked with. Always on time, proactive, and incredibly skilled.

Portfolio

Frequently Asked Questions about Zam K.

Can I interview Zam before hiring?

Absolutely! You can request a video interview with Zam before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Zam work in?

Zam is based in Uganda and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Zam work full-time and weekends?

Yes, Zam is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Zam use?

Zam is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Zam start?

Zam can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Zam sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Zam to sign. This ensures your confidential business information stays protected.