General VA,Customer Service, Tech, Email & Chat Support/Virtual Assistant/Billing
Over 12 years of working in different call centers and outsourcing Companies. I’ve worked with different accounts such as AT&T U-verse, AT&T ConnecTech, Netgear, and T-mobile. I was able to handle a team for almost 2 years and I am also a part of the escalation team. I handled different issues such as technical, billing, complicated/ complex issues or just purely customer inquiries. I am good at customer service and I treat the business as if my own. I will ensure that each customer will receive the best customer service experience. I am willing to learn new things and I’m a fast learner.
• Excellent communication skills both written and verbal (Fluent in English)
• Online typing speed results: Can type as fast as 50 words per minute
• Knowledgeable about Network configuration, Desktop/Operating System Configuration
• Flexible and willing to work in different shifts
• Team player
• Email / Outlook configuration
• Can work under pressure and less supervision
•Always deliver give/deliver the best customer service
•Knowledgeable in the following software : Zendesk, CRM, Slack, Quickview, and Samson