Hire Virtual Assistant In The Philippines

WORKING EXPERIENCE October 2019 - Present ESTHER & CO. Sydney New South wales Australia 2015 Customer Care Consultant (Non-Voice) • Provide knowledgeable answers to customer chat and e-mail inquiries regarding products and brands. • Monitoring freight via various tracking platforms • Responding promptly and effectively to customers’ requests • Offers Proactive support to address errors, mistakes, and technical faults. Placing orders online using Shopify. • Processing replacement for faulty and incorrect items received. • Process daily returns and restocked items on Shopify (Manually restocking on Shopify, Marketplace.) • Processing returns using Returns Magic and Loop. • Making returned items live on the website. • Return labels –US Seko, Australia Post, and DHL. Creating Return labels for return requests that are invalid. • Approving/Disapproving faulty and wrong item requests on Returns Magic/Loop. Issuing Credits/Refunds. • YOTPO Reviews - Approving reviews, Helping resolves issues. Make sure that no reviews are left behind - needs to be up to date. • Iconic - Making sure orders are being fulfilled in time, Adding the tracking numbers manually on Shopify/Seller Centre if not available • Creating tickets using Freshdesk to raise concerns and follow up on orders. • Offers resolutions and closure to complaints and disputes by demonstrating excellent Risk, Compliance, or Fraud related task problem-solving skills