Hire Virtual Assistant In The Philippines

WORK EXPERIENCE WORKED as FREIGHT DISPATCHER or Carrier Sales Rep I was a carrier sales representative of a logistic company. The list you have are the tasks I do.. • Make phone calls to Carriers. • Send Dispatch agreements to Carriers. • Input Carriers Information. • Send Carrier packet. • Send Invoices. • Send BOL to Freight Broker. Also, I do email and calls (inbound and outbound.) Negotiate the rate and make sure they are set up with us. Check the driver if they're on TRACKING, ARRIVED SHIPPER, LOADED and DELIVERED then rated. ------------------------------------------------ Other work experiences are as follows: Senior Technical Support, ATT (Directv, Uverse) August 2019 – March 2020 (furlough) (account pulled out) IQOR Philippines / Fairview Site ●Answer inbound calls and greet customers with energy and enthusiasm. ●Place outbound calls and communicate with energy and enthusiasm to customers. ●Build lasting relationships with clients, customers, and other call center team members based on trust and reliability. ●Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service. ●Meet department productivity and quality standards. ●Strive for first call resolution and take true ownership of customer needs and issues. ●Communicate and follow instructions for one call customer resolution. ●Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns. ●Take an active role in educating customers about our clients products and services. Banker Tech Support, Chase Bank (In House) October 2015 – May 2018 JP Morgan Chase & Company ●Acts as the single point of contact for branch technology issues and support. ●Assisting Chase Consumer Branch users of our various applications by answering application and hardware questions and improving the user's experience. ●Responsible for data gathering, troubleshooting and problem resolutions. ●Ability to share necessary information through clear and concise communication, both technical and non-technical. ●Knowledge across multiple technology products. ●Providing users with one-on-one phone interaction that directly impacts the firm's ability to service external customers. ●Responding to user questions regarding applications and hardware in question, resolving user problems, escalating issues that cannot be resolved immediately and documenting all phone interactions. They are also expected to identify opportunities to improve support and contribute to the department’s knowledge base. ●·Open tickets to the correct tier 2 support groups/queues with complete accuracy and precision. Provide prompt follow-up and management of your own work/ticket queues. Technical Support Representative Level 2, Time Warner Cable (account pulled out) December 2014 – July 2015 Teletech Philippines ●Open tickets for Technician Dispatch ●Troubleshoot internet connection problems for consumer and small business. Technical Support Representative, At&t Uverse September 2012 – August 15, 2014 Convergys Philippines ●Assist customers in fixing issues with their fiber internet, tv and phone service. ●Focused on Customer’s satisfaction and was able to practice the First Call resolution in every customer, provided all the necessary information and gave additional self-help for the future. ●Officially commended by customers for initiative, enthusiasm, willingness to help, focus and knowledgeable about resolving issues. Technical Support Representative, Cricket Wireless April 2011 – September 2012 NCO RMH Teleservices ●Assist customers in activation of phones. (feature phone, smartphone) ●Answers customer’s concerns about how to use their phones. ●Troubleshoot phone with network problem. ●Step by step walk through in setting up the application and the like. ●Walk-through steps in resolving issues by a difficult person patiently. ●Handle customer inquiries, complaints, billing questions and payment extension/service requests. ●Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. ●Most Consistent; ranking was based on repeat callers, customer service, and duration of calls. ●Asked relevant probing questions to isolate customer’s concerns.