Hire Virtual Assistant In The Philippines

Throughout my more than 5 years of experience in the BPO industry, I have honed my skills in handling inbound calls and back-office tasks while ensuring exceptional customer service and satisfaction. As a technical support representative, I have had the opportunity to instruct customers (especially seniors) on troubleshooting steps over the phone with patience and clarity. Through this role, I have developed a deep understanding of the importance of empathy, effective communication, and problem-solving in providing quality customer support. I began my BPO career providing email support for a grocery delivery and pick-up service offered through a website and mobile app. This role allowed me to develop strong written communication skills, as well as a keen eye for detail in handling customer inquiries, complaints, and feedback. As my career progressed, I was transferred to a different account where I handled inbound calls and delivered customer service for a dietary program. In this role, I gained experience in managing customer concerns, providing product knowledge, and ensuring customer satisfaction through effective communication and timely resolution of issues. Overall, my experience in the BPO industry has equipped me with a diverse range of skills, including exceptional customer service, effective communication, problem-solving, and adaptability. I am eager to leverage these skills and expertise in a new role while continuing to learn and grow as a professional.