Hire Virtual Assistant In The Philippines

With 8 years in hospitality and hands-on experience managing our online business and one- bedroom unit condo in short-rental platforms, I offer a solid blend of expertise in customer service, organization, and adaptability. I excel at prioritizing tasks, solving problems efficiently, and taking a proactive approach to keep operations running smoothly. Tech-savvy and resourceful, I’m expanding my skills in e-commerce and short-term rental management to better support clients as a Virtual Assistant. If you're seeking someone reliable and detail-oriented to streamline your daily tasks, I’m here to help you focus on growing your business with confidence. EXPERIENCE **Business Owner Happy Hans Milk Tea Supplies Jul 2020 - September 2024 Quezon City, Philippines **Inventory Management: Regularly updated stock levels and integrated inventory tracking software to prevent stockouts and ensure accurate inventory. Customer Service: Proactively handled customer inquiries and complaints via live chat and social media, maintaining a high customer satisfaction rate. Order Fulfillment: Monitored staff performance daily to ensure orders are shipped correctly and on time. Social Media Engagement: Created and posted engaging content, enhancing the brand’s online presence and follower engagement. Product Updates: Regularly updated product descriptions, images, and pricing for accuracy, improving the customer experience. Financial Record-Keeping: Diligently recorded daily financial transactions in Zoho Books, ensuring accurate bookkeeping. Communication Management: Regularly checked emails and platform announcements to stay updated, ensuring timely responses. File Organization: Kept all digital and physical files organized and accessible, promoting efficiency in operations. Short-Term Rental Unit Owner and Manager Happy Hans Place in Trees Residences March 2023-September 2024 Quezon City, Philippines **Listing Creation and Management - Created detailed, attractive listings with good-quality photos and accurate descriptions. **Updated listing information, including amenities, descriptions, pricing, and rules in platforms such as Airbnb, Agoda, VRBO, and Booking. **Pricing and Promotions - Set competitive pricing based on season, demand, and local competition. Implemented special offers and discounts to attract more bookings. **Calendar Management and Syncing - Synced booking calendars across platforms to prevent double bookings. Blocked dates as needed for maintenance or personal use. **Guest Communication - Responded promptly to inquiries and booking requests. Sent pre-arrival information, including check-in instructions and house rules. Offered support throughout guests' stay, addressing any concerns or questions. **Maintenance and Upkeep - Coordinated cleaning services between guest stays. Scheduled regular maintenance to keep the property in good condition. Inspected the property after each checkout to ensure it’s guest-ready. **Check-in and Check-out Management - Arrangeed self-check-in options or meet guests if applicable. Provided instructions for check-out, including cleaning or recycling guidelines. Review and Feedback Management - Encouraged guests to leave reviews and responded to feedback professionally. Addressed any negative feedback constructively to improve future guest experiences. Stateroom Hostess/Stewardess Viking Ocean Cruises/Norwegian Cruise Lines July 2013-October 2018 Worldwide Cabin Oversight: Efficiently oversaw 16-17 cabins, ensuring high standards of cleanliness and guest satisfaction. Guest Communication: Regularly communicated with guests to understand their preferences and special requests, enhancing their overall experience. Task Organization: Organized work schedules and to-do lists to prioritize and complete multiple tasks accurately and on time. Supply Management: Monitored and replenished cabin supplies regularly, ensuring guests had everything they needed. Time Management: Followed established routines to complete tasks within set time constraints, demonstrating reliability. Policy Awareness: Stayed informed about schedule changes and new policies, adapting quickly to additional duties as needed. Team Collaboration: Collaborated effectively with team members to maintain clean and tidy spaces, fostering a positive work environment. **Apprentice (Quickbooks Online) Surge Freelancing Marketplace Aug 12-24, 2024 QuickBooks Online Proficiency: Completed a 2-week simulation after a self-paced course, mastering skills such as: **Creating comprehensive charts of accounts. **Generating invoices and managing billings accurately. **Reconciling bank transactions and categorizing expenses to maintain financial integrity. **Producing detailed financial reports and conducting ratio analysis for business insights. **Developing budget forecasts to assist in strategic financial planning. Certifications: QuickBooks Online ProAdvisor (July 2024) Online Bookkeeping Using QuickBooks Course (April 1-30, 2024) Freelancing and Virtual Assistance Course Filipino Virtual Assistance, Philippines June1-30, 2024 I completed a one-month self-paced course in virtual assistance, which allowed me to learn at my speed while exploring various essential skills **General Virtual Assistance Tasks: Developed foundational skills in administrative support, organization, and client communication. **Social Media Management: Learned strategies for creating, scheduling, and analyzing content across various platforms to enhance brand visibility. **Facebook Ads: Acquired knowledge in setting up and managing Facebook ad campaigns, including targeting, budgeting, and performance tracking. **Task Management: Mastered tools and strategies for prioritizing tasks, managing time efficiently, and ensuring project deadlines are met. **Basic Graphics and Video Editing: Learned to create eye-catching graphics and edit videos using Canva and CapCut for effective visual communication. TOOLS **Quickbooks Online **Trello **Zoho Books **Google Workspace **Xero **Canva **Dext **MS Office **Zoom CERTIFICATES **Quickbooks Online Certification Level 1