Hire Virtual Assistant In The Philippines

Do you need assistance with your social media account? Do you need someone to manage and lead a team while doing administrative work? Or, do you need additional support for customer service? Worry no more, I am the answer to the questions above and able to provide my time and effort for you. A customer service expert since 2012 and working on with different project managements. As an Operations Manager for a fast growing Call Center company, I am able to manage and lead a team of 50-100 headcount. To meet the best interest of all parties involved, I focus on continuous process improvement. This is to ensure that attendance and quality call scores are met to exceed Customer Satisfaction (CSAT) and reaching out to meet the demands and desires of the world. As for personal development, I see to it that major accomplishments of each member of the team, including myself, are recognized and rewarded. I also coordinate with onshore clients to improve the business. Aside from being an Operations Manager and a Customer Support in a BPO industry, I am a Social Media Manager handling content creation, visual/graphic designs from Canva, engagement and improve sales to exceed the target. SKILLS: ♥ Administrative - data entry, Social Media Management ♥ Customer Support - email management; inbound and outbound calls ♥ Writing - creative writing; proof-reading ♥ Software Application - MS Office - Word, Excel, Powerpoint; CRM - Salesforce