CSR | Shopify VA | HR & Recruitment Specialist
Need to Scale Your Shopify Business?
With a strong background in Customer Service, Social Media Moderation, and Product Management, I can help your business reach new heights. Here’s how:
Operations and Customer Service:
Clear Communication: Inform customers about shipping times to set accurate expectations.
Customer Support: Provide prompt and helpful support through email and live chat, ensuring responses within 24 hours.
Order Tracking: Keep customers updated on their shipment status with timely tracking information.
Returns and Refunds: Implement an efficient returns policy and coordinate with suppliers to handle refunds smoothly.
Feedback Management: Collect and analyze customer feedback to continuously improve products and services.
Social Media Moderation:
Engagement: Actively monitor and respond to comments and messages to maintain a positive brand image.
Content Management: Ensure that all content aligns with brand guidelines and effectively engages the audience.
Community Building: Foster a sense of community by encouraging discussions and responding to customer queries.
Product Management:
Supplier Communication: Maintain regular contact with suppliers to ensure smooth operations and quickly resolve any issues.
Order Fulfillment: Ensure timely processing and shipping of orders, using automation tools to streamline the process.
Inventory Control: Monitor stock levels to prevent overselling and use inventory management tools to automate tracking.
Product Descriptions: Write detailed and compelling descriptions that highlight key features and benefits.
Product Lifecycle: Regularly introduce new products and phase out underperforming ones to keep your store dynamic.
Tools and Apps Expertise:
Shopify
Magento
CJDropshipping
Zendesk/Freshdesk/Gorgias
Gmail
Canva
17track/Parcelsapp/USPS/DHL/RoyalMail etc.
DeepL
SlackSkype
Zoom
Meta Business Suite (Facebook/Instagram)
Notion
Microsoft Office Suite (Word, Excel, PowerPoint)
Google Productivity Tools (Sheets, Drive, Docs, etc.)
I am adept at quickly learning new tools and software, making me a versatile addition to your team.
If you’re looking to grow your business and believe we’d make a great team, let’s talk! When would be a good time to schedule a discovery call?
Looking forward to speaking with you soon!
Best regards,
Aljie Cuenca
Email: [hidden]nca at [hidden]
Phone: +[hidden]56
CV: [hidden][hidden]/document/d/19SpQ8mHzz0Hk7glzaYzHH6yC-pZJQTorshKpxu3Gxxg/edit?usp=drive_link