Hire Virtual Assistant In The Philippines

With my 4 years BPO experience, I learn how to be dependable and detail-oriented. I take my job seriously and once assigned a task. Listen, handle and carefully attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Be able to identify customer’s concerns through phone; which includes but not limited to basic troubleshooting, system and equipment issues, installation, operational functions, and maintenance. Educate the customer’s support options and steps being taken to resolve the issue. Ensures to provide first call resolution with confidentiality to customers concerns and properly set expectations while utilizing available resources. Managing, installing, uninstalling, application programs. Soft Skills Good to Excellent English communication skills. Advanced problem-solving skills and effectively communicate with customers and work groups. Preferably can communicate with customers at various technical levels using common terms. Ability to handle difficult technical situations effectively and ability to set expectations and deliver information in a positive manner. Ability to multi-task and have organizational skills. Ability to work under pressure in a positive culture. Ability to work from home in a quiet environment free of background noise and interruption. Must be willing to work in a shifting schedule - availability for evening, night, weekend, and holiday shifts.