Hire Virtual Assistant In The Philippines

My experience spans various fields, including roles as an Accounting Associate, Inventory Control Analyst, Assistant Manager, Administrative Roles, Sales, and Senior Process Associate. These roles required meticulous attention to detail, as data accuracy is paramount. Moreover, I have a strong desire for growth and development, which is why I have sought experience in different fields. I am not one to limit myself; I am always eager to explore and learn more. I am also an optimistic individual, drawing inspiration from each new day and striving to improve through hard work, discipline, and dedication. I firmly believe that each day presents a fresh opportunity to strategize for success. PROFESSIONAL EXPERIENCE Upwork, Los Angeles-USA • Virtual Assistant – 10/2023-03/2024 ► Provide high-level administrative support to executive team members. ► Conduct research and analysis on various topics to support decision-making processes. ► Handle data entry tasks with a high level of accuracy and attention to detail. ► Manage invoicing processes and ensure timely payments. ► Provide Excel support for data organization and analysis. ► Assist with CANVA photo editing tasks as needed. ► Conduct lead generation activities to support business development efforts. ► Update and maintain Zoho CRM for importing leads. Tata Consultancy Services, Philippines • Senior Process Associate/Customer Service and Sales Coordinator _Australian Account 09/2021-11/2023 ► Engage with customers via phone, email, and chat to provide exceptional sales and customer service support. ► Close sales and achieve sales targets while maintaining a high level of customer satisfaction. ► Handle customer inquiries, resolve complaints, and ensure timely and accurate responses to customer queries. ► Document customer interactions and update customer information in the SAP CRM system. ► Responsible for maintaining customer accounts and ensuring data privacy and confidentiality. ► Assist customers with account balances, payment processing, and payment arrangements to meet their needs. ► Perform customer move-in and move-out processes efficiently and accurately. Kamal Osman Jamjoom LLC, Dubai-UAE • Administrative Support/Customer Service/Sales Coordinator 01/2017 - 02/2020 ► Provide administrative support by handling phone calls, data entry, and other clerical tasks as needed. ► Schedule appointments and manage calendars for executives. ► Coordinate travel arrangements, including booking flights, accommodations, and transportation. ► Handle email management by organizing and prioritizing incoming emails, drafting responses, and managing correspondence. ► Collaborate with the team to ensure administrative support tasks are completed effectively and in a timely manner. ► Provide excellent customer service to clients from diverse nationalities, including Arabic, American, African, European, Indian, and Asian. ► Schedule client appointments and ensure timely follow-up to meet customer needs and preferences. ► Generate daily, weekly, and monthly reports to track sales performance and appointment schedules. ► Update HubSpot CRM and Oracle ERP to ensure accurate and up-to-date customer data. Jentec Distribution Corporation (3PL), Pasig City-Philippines • Inventory Control Analyst/Operation Support/Logistics Coordinator 01/2011 – 11//2015 ► Manage and analyze inventory levels to ensure accuracy and efficiency in stock management. ► Coordinate with various departments to support operational activities and ensure smooth workflow. ► Oversee logistics operations, including transportation, warehousing, and distribution of goods. ► Conduct regular audits and reconciliations to maintain inventory accuracy and identify discrepancies. ► Collaborate with suppliers and internal teams to optimize inventory levels and streamline supply chain processes. ► Provide operational support by handling administrative tasks, data entry, and documentation. ► Monitor and track shipments, deliveries, and inventory movements to meet customer demand. ► Prepare and analyze reports on inventory performance, operational efficiency, and logistics activities. ► Assist in forecasting inventory needs, planning product demand, and implementing inventory control strategies. ► Communicate effectively with team members, suppliers, and clients to ensure timely and accurate inventory management. ► Proficient in advanced Excel functions such as Pivot Tables, VLOOKUP, Index-Match, SUMIF, COUNTIF, and other formulas to manipulate and analyze data effectively. FIELDMEN JANITORIAL SERVICES CORP. Makati City-Philippines • Accounts Receivable Specialist 09//2015 – 10/2016 ► Manage the accounts receivable process, including invoicing, payment processing, and collections. ► Prepare and send accurate and timely invoices to clients. ► Monitor and follow up on outstanding accounts receivable to ensure timely payments. ► Collaborate with internal teams to resolve payment discrepancies and address client inquiries. ► Maintain accurate records of financial transactions and update the accounting system with payment details. ► Generate and analyze accounts receivable reports to track payment status and aging. ► Reconcile payments received with invoices and resolve any discrepancies. ► Communicate collection information to logistics, sales, customer service, and technical departments for delivery and installation coordination. Degree • Bachelor of Science in Business Administration- Management