Customer Service Team Manager | Expert in Chat, Email, and Phone Support
🌟John Eser - Customer Service Representative,Email/Chat/Phone Support, Customer Service Team Manager
📍 Location: Philippines
📞 Role: Customer Service Team Manager | Expert in Chat, Email, and Phone Support
👩💼 About Me:
Greetings! I am John, a dedicated customer service team manager with a passion for delivering exceptional support experiences. As the driving force behind the customer service team, I lead with a commitment to excellence and a customer-first mindset.
💬 Experience:
Bringing 12 years of experience in customer service, I specialize in managing dynamic teams that excel at providing support through various channels, including chat, email, and phone. My approach is centered around fostering a positive customer journey and ensuring that every interaction reflects our values and commitment.
🌐 Key Responsibilities:
Overseeing and optimizing multi-channel support operations for users.
Implementing strategies to enhance response time, resolution efficiency, and overall customer satisfaction.
Leading a team of skilled professionals dedicated to delivering top-notch support experiences.
Collaborating cross-functionally to implement customer-centric initiatives.
✉️ Communication Expertise:
I am proficient in crafting clear and effective written responses for emails and chats.
Skilled in managing phone interactions to provide personalized and efficient solutions.
Committed to maintaining a friendly, professional tone in all customer communications.
🌟 Philosophy:
I believe that customer service is not just about solving problems; it's about creating positive and memorable experiences. At AppWork, we understand the importance of seamless support in empowering users to maximize the benefits of our platform. I am dedicated to ensuring that every customer interaction reflects the excellence and reliability synonymous with AppWork.
Let's build a customer-centric community together! Feel free to reach out for any assistance or feedback—I'm here to help. 🚀
voice recording:
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Resume
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