Hire Virtual Assistant In The Philippines

I am Jennifritz Naldo, a dedicated professional with over 9 years of experience working in the call center industry. My journey started with 4 years in third-party collections, where I honed my negotiation and customer communication skills. I then transitioned to PayPal, where I spent 1 year handling customer service, followed by 3 years in tech support at Google, a role that allowed me to enhance my technical expertise. More recently, I worked as a CSR at Westlake Financial for 1 year. In addition to my call center experience, I also served as a Tier 2 Technical Support representative. This role involved guiding Tier 1 agents through advanced troubleshooting techniques, empowering them to resolve customer issues effectively. My problem-solving skills and ability to mentor others were key in this position. Beyond call centers, I have 1 year of experience as an appointment setter with lead generation skills and 1 year as a Virtual Assistant (VA). I also spent over 1 year and 6 months in real estate cold calling, which allowed me to refine my communication and sales abilities. Currently, I am exploring roles as a Virtual Assistant Coordinator and chat support representative, utilizing my customer service background. I hold a degree in psychology and have completed A2-level Spanish courses, further expanding my skill set. I am passionate about providing exceptional support and solutions in various industries, always striving to meet and exceed expectations.