Hire Virtual Assistant In The Philippines

Over nearly 12 years in the call center industry, I gained extensive experience, with a significant 10-year tenure in my last role. I developed a diverse skill set and excelled in various administrative tasks. As a Customer Service Representative, I efficiently used Zendesk for managing and resolving member queries. I have experience providing support to customers through both email and phone calls. My background includes working in diverse areas such as technical support, fashion, and makeup accounts. I have also undergone multiple skills training programs, which have equipped me with a versatile skill set and the ability to adapt to various customer service environments. In my year-long stint as a Team Leader, I focused on coaching and performance tracking, leveraging Microsoft Word and Excel for structured progress monitoring. In my 8-year tenure as Floor Manager, I played a vital role in linking our team with the training department, using EvaluAgent for monthly quality assurance analysis and project management tool - Jira. I also actively contributed to training materials using Google Slides, Jamboard, Forms, and Sheets for interactive and data-driven learning experiences. I am results-driven and I can leverage your time by efficiently working on all my responsibilities with great quality allowing you to focus on more high-impact decisions.