Hire Virtual Assistant In The Philippines

My name is Paula and I have been working as a customer care specialist for the past 6 years in the call center industry. That includes experience in sales, billing, technical support, and customer care. Normally my tasks were to answer inquiries about the offered service through phone and chat, assisting billing questions, collection of payments, upselling so I can close a sale before the end of the call then sometimes I assist any technical issues over the phone, but if the issue is complex, we have an option to dispatch a technician for a repair. I also got experience using our social media app to manage the business like posting updates, process a queue or a list of orders, collect a payment, and shipping. In my previous job, I always see myself as the star of the team. I like to make my co-workers laugh because it helps to lighten the mood in any way and so that they can feel comfortable working with me. With this practice, I was a "WOW CALLER" and that was because of my ability to build rapport and relationships with my customers. As a result, I was consistent at getting recognition for the customer service that I deliver. Additionally, what I like about that experience is that it allows me to share my best practices with my co-workers because I want to make them feel that they can depend on me so they can do the same and we can excel together. Working in a call center company, I developed a lot of skills that I can use to help your company moving forward.