Are you looking for someone to make your life easier, free up your valuable time, and keep you on track to get your stuff done? Thankfully, I love organizing and helping other people with the skills I've mastered for years that will get those boring everyday things done in an efficient way. Below are the experiences I have as a Customer Service / Virtual Assistant: I have background with travel and hospitality. I worked with Hilton hotels. My main job responsibilities are assisting clients to - Book their hotel room reservations - Answering general inquires, - Assisting with clients request for example, cancellation or modification. - Assisting with arrangement of events at the hotel. I have also worked as a Technical support representative at Bell Canada, I am responsible with helping clients: - Reading invoices - Billing explanation - Billing disputes _ Troubleshooting technical issues for household services and mobile services, - Updating clients profile, transfer of services, cancellation. - Answering general inquiries. I worked as a Lead generator for a credit repair company as a freelancer and here are my job responsibilities: -Handling emails -Statement of accounts (daily sales and monthly sales report) -Lead Generator -Lead management -Overall customer service which includes answering phone calls, general inquiries, and other administrative related tasks. Additional knowledge and skills: - Flexible, fast learner and efficient on assigned tasks. - Proficient in Microsoft Office Applications. (Word, Excel, ) and familiar with google docs - Experienced with CRM tools like Salesforce, Forth CRM - Attentive to details and concerned with quality of my output. - Ensures tasks are completed correctly and on time. - Multi-tasking. - Fact Checking. - Applications used to communicate: Email, skype, dialpad (to make phone calls)