Hire Virtual Assistant In The Philippines

I'm the type of person who is open to constructive criticism to know and improve what is lacking in me. I appreciate individuality working with a different type of people has always been a challenging things to me and I love the challenge it keeps me going. My goal every day is to get better and be the best version of myself. I always believe that if you have a strong determination nothing is impossible as long as you put your heart and passion in everything that you do. For the past 3 years I've been working as a freelance virtual assistant it really helps me a lot to develop my individual skills but what really matters to me is how I develop my individual maturity towards work and my personal maturity towards my teammate. My goal is to work my way up and to get out of my comfort zone and I want to try new things or have a better opportunity in case given a chance. Working as a freelance virtual assistant is my training ground for the past 3 years that help me build a good character and attitude and I always believe that " Attitude over Skills " because skills can always be learned in the training, Skills/Talent might bring you to a better place but ATTITUDE will keep you. Experience Oct 2015 – January 2016 Macys • Customer Service Representative Convergys SM San Lazaro -Responding promptly to customer inquiries. -Communicating with customers through various channels. -Acknowledging and resolving customer complaints. -Knowing our products inside and out so that you can answer questions. -Processing orders, forms, applications, and requests. -Keeping records of customer interactions, transactions, comments and complaints. -Ensure customer satisfaction and provide professional customer support. -Managing a team of junior customer service representatives. February 2016 – December 2016 ATNT • VXI Munoz Technical Support Representative -Maintaining a positive, empathetic and professional attitude toward customers at all times. -Responding promptly to customer inquiries. -Communicating with customers through various channels. -Acknowledging and resolving customer complaints. -Knowing our products inside and out so that you can answer questions. -Doing remote control tools to access their television. -Email the information that needed for the customers. January 2017 - May 2018 Virtual Assistant at Amazon • Ecommerce -Research through different product online. -Using Microsoft Excel for data files. -Using E-commerce tool. -Managing client store. - Help their employers with daily administrative tasks and schedules - Manage contact lists and customer spreadsheets - Maintain a calendar and set up meetings - Handle billing and accounting - Prepare and send out e-mail newsletters - Handle client inquiries by phone or e-mail - Send out requested information to customers August 2018 - January 2019 DISH Technical Support Representative Convergys SM North -Maintaining a positive, empathetic and professional attitude toward customers at all times. -Responding promptly to customer inquiries. -Communicating with customers through various channels. -Acknowledging and resolving customer complaints. -Knowing our products inside and out so that you can answer questions. -Doing remote control tools to access their television. -Email the information that needed for the customers. -Providing feedback on the efficiency of the customer service process. January 2019 - May 2019 Virtual Assistant a • RNT Consultant as Telemarketer - Solicit donations or orders for goods or services over the telephone. Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation. - Obtain customer information such as name, address, and payment method, and enter orders into computers. - Record names, addresses, purchases, and reactions of prospects contacted. October 2020- June 2021 Samsung Internet Mobility • 24/7 InTouch Technical Support Representative -Maintaining a positive, empathetic and professional attitude toward customers at all times. -Responding promptly to customer inquiries. -Communicating with customers through various channels. -Acknowledging and resolving customer complaints. -Knowing our products inside and out so that you can answer questions. -Doing remote control tools to access their phone services. -Email the information that needed for the customers. -Providing feedback on the efficiency of the customer service process. I'm looking forward to work in your team. If you any question just let me know thank you and have a good one.